Electronics Technical Support

6 months ago

Brisbane, Australia Penske Full time

**Your New Opportunity**:
Are you ready to be the driving force behind technical excellence? Join us as an Electronic Technical Support Specialist / Trainer role in Wacol, QLD, and shape the future of electronics support and training. Collaborate with branches, customers, and suppliers, providing top-notch technical support while enhancing training programs. Champion seamless product assistance and contribute to in-service system analysis.

**About you**:

- Relevant technical trade or engineering qualifications, with a Cert IV in Training and Assessment (preferred, or readiness to attain)
- Solid technical aptitude of electronic automation with experience in marine, mining, rail, and energy market segments preferred,
- Exceptional fault-finding and problem-solving attributes, preferably with strong experience of, and passion for, Penske off-highway products.
- High level of computer literacy, ability to utilise diagnostic software effectively, and proficiency within the Microsoft office suite.
- Ability to work within a team environment to meet specific deadlines and to work independently and be self-motivated.
- Effective time management and administrative abilities with strong written and verbal communication skills
- Knowledge of Rolls-Royce Systems (MTU) products would be an advantage.
- Being able and willing to travel domestically and internationally for training, customer support and OEM liaison.
- Exemplify and communicate the Penske OPTIC Values - Ownership, Passion, Teamwork, Integrity and Care.

**What will you do?**
- Provide product technical support to Penske branches, OEMs and end customers in the automation and energy market within Australia & New Zealand. Regularly liaise with factory support teams to facilitate technical support and training initiatives.
- Build and maintain excellent relationships with key customers and act as a key aftersales technical contact.
- Develop and deliver engaging technical training, activities, and assessments in accordance with approved resources and other relevant documentation.
- Conduct regular reviews and modifications of training requirements and resources to ensure currency and relevance.
- Liaise with customers & prepare quotations for new training opportunities.
- Maintain quality records of training courses and documentation.
- Ensure all safety policy and procedures are followed.
- Work to elevate and support campaign and commissioning tasks.
- Identify novel technologies and approaches for improving electronic technical support and training capability.

**Why join Penske?**

To put it simply, Penske are serious about their **commitment to employees**. Whether it be our commitment to **safety**, **training**, or **career progression**, you know when you step into a role at Penske, you step into a career.

We provide a **fantastic work environment**, with strong leadership, **rewards and recognition** and an employee assistance program to make sure all of our team are happy, healthy and safe.

With discounts on everything from tools to vehicles, to travel and insurance, you know our **above award rate **will go even further
- Accredited Training & Development Programs
- Commitment to providing the highest levels of safety, technical and leadership training
- Competitive Remuneration
- Reward and Recognition Programs
- Refer a friend and we'll pay $4,000 for Diesel Technicians & $1,000 for all other roles
- Employee Assistance Program
- Family Friendly Benefits including Paid Parental Leave
- Access to Discounted Travel, Health Insurance & Motor Vehicle benefits

**Penske Australia** is a premier distributor of premium diesel and gas engines, power systems and heavy vehicles. With brands including Western Star, MAN, Dennis Eagle, _mtu_, Detroit and Allison our operations extend across some of the most vibrant on
- and off-highway markets Australia wide. As part of the Penske Group, you'll join over 50,000 across a variety of sectors including automotive & truck dealerships, truck leasing, motor racing and logistics management.

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