Solutions Delivery Manager

7 months ago

Parramatta, Australia Link Group Full time

**Why Link Group**

Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6000 employees across 4 continents and continue to grow every day.

Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

**The Role**

A member of the DevOps Release and Solution Delivery team, the Solutions Delivery Manager role takes a critical position in the delivery of change to, and the support of, systems delivered as part of project delivery. Initially, the purpose of this role is to play a lead role on early estimation/delivery of initiatives for preparation of projects for presentation to governance/prioritisation groups followed by supporting/managing the technical delivery of some project/programs. Therefore, the role will be required to ensure there’s a proper structure in place to allow Link Group to scale efficiently.
- **Day rate contract - 6 months**:

- **Location flexible - Parramatta or Melbourne CBD**:

- **Flexible working arrangements including WFH**

**Key Accountabilities and Main Responsibilities**
- Lead on the technical aspects of any early estimation/discovery (resource estimations, planning and funding) across the multiple systems and services for preparation of projects and change for presentation to any governance/prioritisation group with Link
- Within that process - working with the various disciplinary leads to clearly articulate the scope, deliverables, timelines, resourcing (internal/external) and costs for tracking against agreed project budgets.
- Supporting resourcing models, within the PMO, by ensuring they are up-to-date and accurate allowing the PMO, the opportunity to accurately predict demand peaks and troughs - including predicted resource shortfalls
- Within deliveries - ensure that the DevOps teams (across all required disciplines) have appropriate work items/tasks clearly articulated and scheduled for delivery at the required juncture to support a successful delivery
- Ensure that projects, change, and estimations adopt the appropriate methodology, tooling and governance model to suite the system or delivery with Agile being the preference but not mandated
- Coordinate and distribute the workload throughout iterations (when using Agile) to ensure commitments are met and the impact of unplanned work is managed and contained
- Manage issues and blockers to ensure velocity and/or momentum to agreed milestones or delivery content is maintained
- Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges
- Work with the Solutions Delivery Managers across the DevOps function to stay up to date with the broader delivery portfolio sharing knowledge and gain support where needed or possible
- Ensure timely communications are fed to key stakeholders at appropriate points and contribute to project status updates
- Provide regular updates to the Head of Release and Solution Delivery articulating progress, risks, issues and concerns of change so these can be escalated or remedied in conjunction with the leadership team
- Work with the Architecture Team to ensure that systems and change isn’t delivered to Production where the product has been built outside of the agreed architectural standards or strategic direction

**Experience & Personal Attributes**
- 5-10 yrs experience in delivering and working with projects, change and products across multi-disciplined teams (software, COTS and Azure Cloud where possible)
- Strong technology background with experience of changes related to software (COTS or software derived) deliverables
- Proven successful project management experience in Finance and Superannuation industry preferred
- Formal training in project management practices preferred
- Advanced knowledge of software development lifecycle (SDLC)
- Experience of planning, resource management and ability to work with technologists to determine and articulate appropriate estimates for inclusion in Business Cases
- Experience with influencing, updating and providing clear, confident updates or messages to senior Business and Technology Stakeholders
- Experience balancing multiple priorities and managing ambiguity
- Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met
- Demonstrated ability to coordinate cross-functional work teams toward task completion
- Demonstrated effective leadership and analytical skills with advanced written and verbal communication skills

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