Client Service Officer

7 days ago


Liverpool, Australia NSW Department of Communities and Justice Full time

Division: Southern HDDSEM- Location: Liverpool, NSW, AU, 2170- Req ID: 58482**Client Service Officer - Contact Centre**

**_Our clients come from all walks of life, as so do we._**

**_We hire great people from a wide variety of backgrounds, not just, because it is the right thing to do, but because it makes us stronger._**

**What is on offer?**

**We are looking to fill 5 temporary Client Service Officer roles for up to 2 years,**

**as well as creating a talent pool, to fill positions available in the next 18 months**

**for both temporary and ongoing opportunities.**
- **Come and work for an organisation that really values its people**:

- **Do you have exceptional customer service and engagement skills?**:

- **Full time opportunities available**:

- **Industry leading training with ongoing career development and support**:

- **Generous leave entitlements**:

- **Diverse and inclusive organisation**:

- **Location**:Liverpool, with flexible working arrangements**:

- **Clerk Grade 2/4, Salary ($71,926 pa - $83,211 pa) plus superannuation & annual leave loading**

**About you**

**_Does this sound like you? If so, please read on._**

**Essential requirements of the role**
- Availability to work across 24/7 roster
- Work from home requirements
- A private, secure office space in the house where there will be mínimal disruptions and where the noise level won’t be a distraction
- The work area should be secured and/or files and equipment should be appropriately stored
- A desk with enough space for a computer/laptop, additional monitor, keyboard, mouse and headset with suitable office chair
- Internet Connection: NBN or Cable. Minimum ~50mb/s download and ~20mb/s upload. NOTE: JavaScript must be enabled
- VGA to HDMI cable

**Agency overview**

The Housing Contact Centre (HCC) is dynamic, fast paced 24/7 contact centre that is committed to assisting the most vulnerable people in NSW. The HCC prides itself on always striving to Minimise Client Effort, which relies on all staff to identify, drive and deliver services, which are of the highest standard across all points of entry.

Our people management strategy has been developed to support this and to ensure our staff are the best fit for the work we do, have robust and appropriate training with career development opportunities, performance management and quality assurance. Employee engagement within our service is of the highest priority and recognising staff for the work they do every day is paramount to the HCC.

They are the backbone of our service and we let them know it. Our dedication to developing a positive culture has seen the HCC evolve into a centre that attracts talent, drives engagement, impacts happiness, satisfaction and effects performance.

Our SKILLSplus team provide all training in the HCC and adapt to the changing training needs of our staff. SKILLSplus have an outstanding reputation across the whole of DCJ for developing and delivering ongoing training in our state of the art training facilities via face-to-face and virtual training. Succession planning and ongoing development is a fundamental part of SKILLSplus and the HCC is extremely proud of how successful our staff are.

**About the role**

**_Click here to download the Supplementary Information on the role_**

**_Click here to download the role description_**
- Attach a resume (maximum 5 pages)
- Cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role.

**Closing date**:11:59 PM on Tuesday 7th February 2023
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

**IMPORTANT**

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQA+, culturally and linguistically diverse people, carers and other diversity groups.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site



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