Navigation and Triage Officer, Sunshine

2 weeks ago

Melbourne, Australia Court Services Victoria Full time

Location: Melbourne | Western Metropolitan

Job type: Full time / until 30 June 2024

Organisation: Court Services Victoria

**Salary**: $91,418 - $103,725

Occupation: Legal

Reference: VG/MC2676A
- Fixed term VPS 4 role until June 30 2024
- Provide frontline client service and non-legal advice to court users
- Promote engagement between CSS and stakeholder organisations

**About us**

The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

**About the role**

The Navigation and Triage Officer will support the overall provision of the Navigation and Triage service within MCV. Working under the leadership of the Navigation and Triage Coordinator, you will provide navigation services for court users to access mainstream court support programs and specialist services and agencies. You will assist in the early identification, screening, triage, and referral for court users who present with complex needs. This will contribute to quality and timely outcomes for clients, judiciary, legal representatives and other court users and stakeholders. This role is being piloted as part of MCV's response to the need for a more seamless and efficient way for court users who present with complex needs to access and navigate the court system.

**About you**
- Sound knowledge of the Victorian Justice system, SCP, solution focused courts and therapeutic jurisprudence
- Demonstrated skill and experience in triage, client engagement, risk assessment (derived from multiple sources), crisis management, safety planning, and case management working with clients who have complex issues
- Demonstrated experience using evidence-based approaches that are person centred, strengths based, trauma informed and culturally sensitive
- Demonstrated understanding of the interplay of family violence, mental health and Alcohol and Other Drugs (AOD) and other complexities in the Specialists Courts and Programs
- Demonstrated experience in providing culturally sensitive support to Aboriginal and Torres Strait Islander participants
- Knowledge of court procedures, processes and referral pathways is desirable.

**How to apply**
- resume
- a short covering letter

For further information on the position, please see the attached position description.

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.

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