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Workforce Support Officer

1 month ago

Newcastle, Australia Lifestyle Solutions Full time

**Workforce Support Officer - Casual role - Burwood/Newcastle**:

- Newcastle, Maitland & Hunter, NSW, Australia, 2295
- Sydney, NSW, Australia
- Casual
- **Workforce Support Officer - Casual role**:

- **Location: Burwood or Newcastle**:

- **4 weeks of full-time training.**:

- **Work from home option once fully trained**

**About the role**

A great opportunity to support our national workforce team by providing rostering operations support on a casual basis.

The key responsibilities of the role include:

- Establish and publish operational rosters for every service ensuring to align with customer, award, operational and financial needs and parameters
- Actioning of leave and replacements
- Actioning temporary shift changes in line with award rules, operational needs, budgets and financial targets
- Filling of vacant shifts, including engagement with agency in line with operational needs and financial targets
- Supporting the identification of roster gaps and challenges
- Contributing to and supporting the continuous improvement of the organisation’s culture, policy, teams, processes, systems, training and ways of working

**About You**
- Experience in the management of rostering and resourcing in 24/7 operations
- Sound knowledge and experience in business systems, especially Emplive, Whispir & Genesys (desirable)
- Ability to identify and report on issues/trends in relation to rostering and problem solve
- Ability to manage multiple tasks with conflicting priorities and the ability to work under pressure
- Ability to multitask through active listening and excellent record keeping
- Ability to de-escalate a difficult call and influence outcomes whilst staying resilient
- Proven ability to work collaboratively with external and internal stakeholders
- Demonstrated ability to effectively deliver balanced outcomes across customer, financial and workforce perspectives
- Industry experience (desirable)

**About Us**

We’re people who care. Lifestyle Solutions provides services to people with disability, young people and children in Out Of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring.

We believe everyone is equal.

We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right. You can learn more about us here.

**Join Us - Next steps**
- Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment._