Claims Quality Assurance Specialist
2 weeks ago
**Company Description**
Welcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.
We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?
This role is responsible for providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.
A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment.
**Main Activities/Responsibilities**
- Evaluate the effectiveness of quality assurance activities and practices to address key risks and critical processes.
- Evaluate the effectiveness of claims systems, controls and practices to ensure alignment to the claims philosophy, policies and risk principles.
- Manage processes and record keeping associated with the issuing of delegations of authority.
- Maintaining current knowledge of life insurance guidelines, processes and policy changes. Ensure that quality assurance practices reflect industry best practice and TAL processes and policies, providing clear communication of each of these in a simple and accurate manner to team members
- Liaise with the Claims Governance team and TAL Claims Team Managers, to ensure quality controls up to date and consistent with current policies.
**Qualifications**
- At least two years in a senior claims consultant or higher role or experience working in Claims quality assurance within the Life Insurance industry
- Demonstrated understanding of life, trauma, Lump Sum (TPD), Disability and Income Protection claims assessment and management requirements.
- Demonstrated understanding of relevant regulatory and legal obligations impacting Life Insurance claim assessment
**Additional Information**
Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.
We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.
LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
-
Claims Quality Assurance Specialist
1 week ago
Melbourne, Victoria, Australia TAL Full timeCompany DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence,...
-
Claims Quality Assurance Specialist
3 days ago
Melbourne, Australia Tal Services Limited Full timeCompany DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
Claims Quality Assurance Officer
2 weeks ago
Melbourne, Australia TAL Full timeCompany Description Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
Claims Quality Assurance Consultant
2 weeks ago
Melbourne, Victoria, Australia TAL Full timeCompany DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence...
-
Manager, Claims Quality Assurance
3 days ago
Melbourne, Australia TAL Full time**Company Description** rom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great...
-
Manager, Claims Quality Assurance
1 month ago
Melbourne, Australia Tal Services Limited Full timeCompany DescriptionFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great...
-
Manager, Claims Quality Assurance
1 week ago
Melbourne, Victoria, Australia Tal Services Limited Full timeCompany DescriptionFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent. We're...
-
Manager, Claims Quality Assurance
3 weeks ago
Melbourne, Australia Tal Services Limited Full timeCompany DescriptionFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great...
-
Claims - Quality Assurance Manager
1 week ago
Melbourne, Australia Hostplus Full timeClaims - Quality Assurance Manager **How will you make an impact?** Are you driven by the desire to create a positive difference in the lives of our members? In this role, you will be instrumental in establishing and upholding our quality assurance program within the insurance claims team and providing our members with an exceptional level of customer...
-
Quality Assurance Consultant
3 weeks ago
Melbourne, Australia TAL Full timeCompany Description Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...
-
Claims - Quality Assurance Manager
2 weeks ago
Melbourne, Victoria, Australia Hostplus Full timeClaims - Quality Assurance ManagerHow will you make an impact?Are you driven by the desire to create a positive difference in the lives of our members?In this role, you will be instrumental in establishing and upholding our quality assurance program within the insurance claims team and providing our members with an exceptional level of customer service when...
-
Quality Assurance Consultant
2 weeks ago
Melbourne, Victoria, Australia TAL Full timeCompany DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence...
-
Claims - Quality Assurance Manager
2 weeks ago
Melbourne, Victoria, Australia Hostplus Full timeApplyJob no:YJEHBCategory: Insurance Operations, ClaimsHow will you make an impact?Are you driven by the desire to create a positive difference in the lives of our members?In this role, you will be instrumental in establishing and upholding our quality assurance program within the insurance claims team and providing our members with an exceptional level of...
-
Quality Assurance Specialist
2 weeks ago
Melbourne, Victoria, Australia Heng & Hurst Full timeOngoing Part Time QA Role 5 days a week 12-5pm Strong GDP experience required Hybrid working arrangements office days and WFHThis niche biopharmaceutical company are leaders in driving innovation in the areas they specialise. Being a specialist focused company, their culture is driven by dynamic, passionate, and collaborative professionals. Their products...
-
Quality Assurance Officer
2 weeks ago
Melbourne, Australia EML Group Full timeQuality Assurance Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...
-
Quality Assurance Specialist
2 weeks ago
Melbourne, Victoria, Australia StockX Full timeHelp empower our global customers to connect to culture through their passions.Why you'll love this roleThe Quality Assurance Specialist will work cross-functionally with our team supporting the operation in an accurate and timely manner. S/he will audit processes to assure effective operation and control and to verify compliance with established standard...
-
Claims Specialist
2 months ago
Melbourne, Australia Chandler Macleod Full time**Location** *** - Melbourne, Victoria**Category** *** - Accounting & Finance**Salary** - $120000 AUD - $130000 AUD Annual**Posted** - 08-Aug-2023**Work type** - Contract**Contact** - Vedangi More**Reference** - BH-149364On the hunt for a Claims Specialist (Trustee Reviews) for one of our financial services clients, you will be providing general financial...
-
Claims Specialist
4 weeks ago
Melbourne, Australia Chandler Macleod Full time**Location** *** - Melbourne, Victoria**Category** *** - Accounting & Finance**Salary** - $120000 AUD - $130000 AUD Annual**Posted** - 08-Aug-2023**Work type** - Contract**Contact** - Vedangi More**Reference** - BH-149364On the hunt for a Claims Specialist (Trustee Reviews) for one of our financial services clients, you will be providing general financial...
-
Quality Assurance Manager
2 weeks ago
Melbourne, Australia Hostplus Full timeQuality Assurance Manager **How will you make an impact?** Are you driven by the desire to create a positive difference in the lives of our members? In this role, you will be instrumental in establishing and upholding our quality assurance program within the insurance claims team and providing our members with an exceptional level of customer service when...
-
Quality Assurance Manager
4 weeks ago
Melbourne, Australia Hostplus Full timeApply **Job no**: YJEHB **Category**: Insurance Operations, Claims **How will you make an impact?** Are you driven by the desire to create a positive difference in the lives of our members? In this role, you will be instrumental in establishing and upholding our quality assurance program within the insurance claims team and providing our members with an...