Customer Service Team Member
4 days ago
Casual Position | Work/life balance
Burwood Location | close to cafes
Generous Salary Packaging + super
Eastern Health
Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.
About the role
The EH Contact Centre is located in Burwood East and provides inbound telephone customer service between the hours of 7am to 11pm, 7 days a week
As the first point of phone contact for Eastern Health the day to day tasks include but not limited to:
Inbound call centre role (no face to face)
Provide phone support for internal Eastern Health staff who require access to other Eastern Health departments and services
Assist with phone enquiries from the community regarding Eastern Health services
Connect Eastern Health Doctors to other Doctors or services
Provide great customer service tailored to the customers’ needs
Although we are located in Burwood East, we provide service for all Eastern Health Site
**The role on offer**:
Casual Position
Availability to work variable shift times across Monday to Sunday from 0700-2300
Please refer to the attached position description for further details of the role.
Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
Diverse and engaging career opportunities
Friendly & supportive team
Flexible working hours
Salary packaging options
Career progression in our teaching hospitals
Next Steps
**Please note**:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.
Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.
**Values in Action**: Respect for all | Safe always | Partnering in care | Learning and improving every day
Contact Person
MALCOLM TAIT
Contact Number
(03) 8804 9987
Alternate Contact Person
Karen Chalmers
Alternate Contact Number
(03) 8804 9979
Closing Date
19/05/2024
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