Compliance Investigation Officer

1 week ago


Gold Coast, Australia Queensland Building and Construction Commission Full time

Key outcomes/Accountabilities

**The key outcomes and accountabilities of this role are to**:

- Undertake investigations into alleged breaches of legislation for which QBCC is responsible for administering and regulating, and take appropriate action, including job site operations and investigations. This includes but is not limited to the Queensland Building and Construction Commission Act 1991 and the Building Industry Fairness (Security of Payment) Act 2017;
- Prepare investigation plans and manage high-volume investigative caseloads.
- Use best-practice investigative techniques, including offence elementisation, formulation of evidence matrices, preparation of witness statements and affidavits and conducting records of interviews.
- Prepare briefs of evidence for use in disciplinary, civil and criminal proceedings.
- Implementing and conducting proactive compliance initiatives including investigations, job site audits, desktop audits and surveillance and covert activities.
- Provide other QBCC staff with advice, support, guidance and assistance in the performance of their compliance functions.
- Provide consumers, contractors and industry stakeholders with advice regarding building industry regulation administered by QBCC. Liaise with external stakeholders including industry associations.
- Contribute to the ongoing review and development of QBCC's operation and performance.
- Represent QBCC in promotional and educational activities and before the tribunal and courts.
- Provide exceptional customer service to all staff of the Commission and external customers.
- Contribute to and support the operations of the Regional Service Center, including providing a face to face service to customers at the front counter, and support to your team in the provision of customer service.

**Desirable**:

- Certificate IV in investigation or equivalent (i.e. Bachelor of Law)
- Minimum three years investigative experience
- Knowledge or experience in government investigations or experience across a variety of regulatory environments.

To determine your suitability for the role, you will be assessed on how well you demonstrate the following capabilities.
*
- Vision - Through being connected, understand how your work aligns to the organisational objectives. Be proactive and helpful with customers including home owners and licencees and assist them to navigate through the legislative conditions. Demonstrate support for organisational change by being receptive and resilient in uncertain times. With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC.
- Results - By valuing customers, build strong relationships with the industry and home owners to foster a culture of professionalism and compliance and ensure safer construction practices. Be clear and concise in communications to promote better understanding by customers of decisions.



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