Contact Centre Consultants

1 week ago

Eastern Creek, Australia Lite n’ Easy Full time

**Introduction**:
At Lite n' Easy our goal is to create a healthier Australia by changing the way Australians eat. We make it easy for people to eat well, whether they want to lose weight or simply stay healthy. As a quality driven food company, all of our creative energies go into making our meals as delicious as they are healthy.

Our focus on quality and exceeding our customers' needs means that as a business we are continuously growing and as a result we are looking for full time Contact Centre Consultants to join our team.

As a full time team member 38 hours per week, you may be rostered to take inbound calls in our Contact Centre between the hours of 8am and 6pm Monday to Friday.

Training is provided and is full time for the first 4 weeks and is a mix of both classroom and on the job learning. Our next intake is commencing 6 May 2024.

As part of our customer service team based in Eastern Creek, Sydney, you will be helping provide our customers delicious healthy meals for time poor people and those wishing to maintain a healthy lifestyle.

**Description**:
**In this role, you will**:
Take inbound calls and provide excellent customer service to our existing and new customers
Provide accurate product information
Accurately update customer records in Customer Management System
Assist customers with complaints and resolve efficiently and effectively
Focus on continuous improvement on your own and team skills
Be available and flexible to work between 8am and 6pm
Have flexibility to work some Public Holidays

**To be successful in this role, you will possess**:
Previous experience working in a busy customer service role - call centre, office, retail and hospitality backgrounds welcome
Ability to provide exceptional customer service and sales experience
Experience with Customer Management Systems/Data Bases
Ability to clearly articulate the benefits of products and services
Experience in developing a sound knowledge of a broad range of products and services
Proven ability to gather and record information utilising available technology and resources
Excellent communication skills
High attention to detail
Ability to work well in a team
Be flexible and adaptable to change
Previous experience in a Contact Centre environment preferred

**We can offer you**:
Secure free onsite parking
Discount on products
Free onsite gym

You must be an Australian Citizen or Resident to apply.

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