Coxswain Location Manager

3 weeks ago

Surfers Paradise, Australia GoBoat Austraila Full time

GoBoat was created to make the water accessible to everyone in an environmentally sustainable and memorable way.

If you love the water and want to see people enjoying it and you're are passionate about sustainable experiences, we want to hear from you

Our company offers great benefits, a safe and inclusive workplace, and awesome career opportunities. You would be part of an awesome team

GoBoat is Australia's most popular electric boat hire company and we are currently looking for a qualified Coxswain for the upcoming summer season in on the Gold Coast for casual/ part time or full time work.

GoBoat is eco-friendly, and we exist "to provide unique boating experience, no experience or licence required". To achieve our goals, we are looking for a friendly, responsible and hardworking crew member to care for the safety of our guests, make our customers feel confident and competent so that they can have a great time on the water.

Two of our 5 national sites are in SEQ. We are recruiting for Coxswains to learn the ropes and be ready for a busy summer period working between our Brisbane and Gold Coast locations.

The aim of the role is to deliver outstanding customer experiences, build an energetic and customer-focused team, oversee safety & compliance for the fleet, support our guests with regular water patrols, help us drive new business, deliver Guest briefings and help maintain our fleet of electric picnic boats.

You'll be supported by the National Operations Manager to get you up to speed and sailing along smoothly

About the role:
As a Coxswain, after training on our systems, processes and procedures you'll hit the ground running and be responsible for:

- Supporting the Operations Manager in providing leadership to casual crew, focusing on a culture of safety, service, and efficiency
- Ensuring customer enquiries are responded to in a timely & helpful manner
- Performing various daily/weekly/monthly light administration tasks (eg. checklists, stocktakes)
- Taking initiative to mitigate risks, solve problems and troubleshoot technical issues (training provided)
- Setting the example in delivery of excellent briefings and demonstrations to guests
- Assisting guests to depart and dock
- Patrolling the waterway in a support vessel from time to time, and responding to any incidents or situations where there is risk of an incident
- Ensuring boats are kept clean and operational
- Demonstrating the highest of personal presentation standards

Essentials for the role:

- Coxswain 3 / exemption 38 or higher
- Current First Aid certificate
- Customer service experience
- Your own reliable transport
- Ability to work autonomously
- Great communications skills
- Intermediate computer skills
- Commitment to weekend work
- Willingness to be hands on
- Love of the water

Desirable attributes:

- Hospitality experience
- Strong problem-solving abilities
- Fast learner

We set the highest standards in the industry, so if you are ready to level up and join the market leader, we look forward to welcoming you aboard

**Job Types**: Full-time, Part-time, Casual

Pay: From $38.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person

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