Assistant Fulfilment Manager Night

6 months ago

Caringbah, Australia Woolworths Full time

At Woolworths, we create better experiences together for a better tomorrow. We play a critical role in the community, ensuring everyone can access the products they need and love. We are broadening our ecosystem with forward-thinking solutions to continue delivering great experiences for our customers, who are at the heart of everything we do. Whether you're starting, already on the way to achieving your goals, or at the top of your game, we can help you build a brilliant retail career - the opportunities are endless

**Assistant Fulfilment Manager Night**:
We are extremely excited to share with you an opportunity to be a part of the first Customer Fulfilment Centre (CFC) in Caringbah, NSW and be part of the leadership team in one of our large scale dedicated online facilities. This CFC will offer Home Delivery, Crowd and Direct to Boot.

Join us in providing a little good for our online customers. Reporting to the Fulfilment Manager this role will:

- Shape the future of online shopping in NSW
- Support the Fulfilment Manager Night with the CFC operational performance across Picking and Packing activities
- Support the Fulfilment Manager Night in leading, managing, and coaching a team of Personal Shoppers to ensure orders are picked and packed on time to the high standards our customers expect
- Lead the department in the absence in the Fulfilment Manager Night

**What makes you right for WooliesX**:
As the Assistant Fulfilment Manager, your key responsibilities will be to:

- Spend time with the Personal Shoppers to motivate, manage, and guide them to deliver results and drive best practice in the CFC
- Support the Fulfilment Manager to lead the team to work safely and efficiently
- Review Voice of Customer (VOC) commentary daily with the Assistant Customer Fulfillment Centre Manager - Customer Order and Delivery to ensure the goods are packed correctly, no missing items, and the highest quality fresh food
- Collaborate with our Customer Hub to improve customer satisfaction
- Support the Customer Order Manager to identify and develop talent in the CFC to build a talent pipeline for our Woolworths Group
- Engage with other CFC teams to share best practice

**Key Skills & Competencies**:

- Ability to coach, motivate and inspire a large team to stretch their capabilities and unleash their potential
- Remain composed under pressure to deliver results whilst maintaining leadership profile
- Communicate information and ideas to the team in a clear and focused way that is understood by team members and achieves outcomes
- Financial acumen and ability to analyse information, identify trends and prioritise issues, then make effective decisions and deploy resources as needed
- Innovative and not content with status quo, always looking for new ways to delight the customer
- Understand the perfect order scorecard segments, Voice of Customer, and other metrics to analyse the CFC and deliver results

**Essential knowledge and experience**:

- Knowledge of Online order fulfilment processes and systems
- Previous experience supervising, managing, and developing a diverse team
- Effective time management skills
- Effective written and verbal communication skills
- Computer literate

**Desirable knowledge and experience**:

- Experience working in a highly regulated environment
- Experience working in food online environment
- Experience communicating across large teams
- Retail management experience
- Experience working to a budget to achieve business targets including CODB and throughput

**Woolworths, a job is never just a job.**:
It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.

**Who we are**:
Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands.

**When you will be needed**:
This full-time EA role is best suited to an individual with availability to work flexibly across nights Sunday to Thursday or Tuesday to Saturday.

**Why work with us**:
Whether you’re starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you’ve got goals, we’ve got all you need to succeed. You’ll find over a thousand career options, plus the learning encouragement and support for you to grow. Working with a diverse range of people in an industry facing rapid change, you’ll gain real-world experience and grow as a person. Whether it’s making customers smile, supporting Aussie farmers, or playing an important role in your local community, you’ll be doing a little good every day at Woolworths.

**Endless possib

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