Workforce Planning and Productivity Leader

3 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Support workforce effectiveness & productivity outcomes across National Assessing
- Provide innovative workforce management to improve the customer experience
- Brisbane, Sydney or Melbourne location

The Productivity and Workforce Planning Leader is accountable for supporting workforce effectiveness and productivity outcomes across National Assessing.

The position plays a critical role overseeing the use of productivity technical assets (Enlighten) in ASCO and Assessing, supporting leaders in maintaining relevant productivity practices, and proactively identifying operational, process and system opportunities to improve productivity outcomes.

**What you’ll do**
- Successful implementation and embedment of Motor Claims productivity strategies and assets, whilst advocating a positive change culture. This includes ability to recognise, understand and support need for change and anticipate the impact on teams
- Drive relevant productivity practices and support incident investigation, process and system remediation as required. This may include system changes and maintenance (e.g. teams, skills, agent, groups)
- Proactively identify operational, process and system opportunities to improve productivity outcomes
- Produce high quality reporting, analysis and insights relating to workforce productivity, effectiveness, and efficiency outputs, including raising/reporting performance risks to National Assessing Leadership team
- Provide high-level support to National Assessment leadership team in operationalising the business strategy

**What you’ll bring**
- Previous experience in workforce management/productivity
- Project delivery experience
- Previous business improvement and change management experience
- Background within Insurance

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 09 Apr 2024 AUS Eastern Standard Time
**Applications close**: 26 Apr 2024 AUS Eastern Standard Time

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