Desktop Support Officer

2 months ago


Sydney, Australia Scotpac Full time

**Scotpac Business Finance**

**Desktop Support Officer Role**

**$73,000 - $80,000 per annum**

This role will be the ambassador for the IT Service Desk and be the first point of contact for resolving all issues/requests.
- Great company culture
- Work with a close knit team
- Challenging and rewarding role

**Our Purpose**

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach to helping the SME market with their cashflow requirements. Customer relationships are part of our DNA.
We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products. Our purpose is to give business owners a better chance of success.

**Key Responsibility Areas**

**Level 1 IT Support**
- Provide 1st level support for all IT incidents and service requests
- Ensure that all requests and incidents are logged in the service management system, prioritised and classified appropriately.
- Respond to and action incident and service request tickets in a methodical and timely manner in accordance with SLAs
- Follow Scottish Pacific’s ITIL-aligned incident, problem and change management processes
- Complete regular daily/weekly/monthly checklists as required
- User account maintenance - creation, modification, termination, password resets.
- Display strong customer service standards by building and maintaining good relationships with stakeholders

**Level 2 IT Support**
- Administration of Active Directory, Office 365
- Monitoring and administration of backups
- Maintain and promote awareness of and compliance with information security policies and processes in all interactions
- Ensure documentation is kept up to date and regularly reviewed
- Engage external vendors for support and escalations where required
- Minimise downtime for all business systems

**Participate in IT Infrastructure & Comms projects/enhancements**
- As necessary and directed from the IT operations enhancement list
- Ad-hoc tasks as required by IT Support Team Leader, or other IT managers as required
- Assist in projects where required

**Management of IT operations registers (Asset/Backup etc)**
- Ensure accurate management of all IT registers.
- IT asset management.

**Experience you will bring**
- Bachelor Degree in related field
- Minimum 2 years in a similar role, ideally within the Finance sector
- Experience administering the following systems: Windows Active Directory, Office365, Azure as well as telephony system

**What We Bring**:

- An opportunity to gain valuable experience with guidance and mentorship from leading industry experts.
- We support all types of flexible working that allow you to balance your work, your life, and your passions.
- Wellness benefit centred around your physical, mental, financial, and social health including a $299 allowance to spend on your health each year.
- Birthday leave.
- Leave incentive policy.
- Mental Health Relief Day.
- Paid Parental Leave
- Collaborative and inclusive culture - everyone is friendly and happy to help.
- Support of ongoing professional development and professional certifications.
- Charity events with all donations doubled by the company + 2 days volunteer leave per annum.

**Job Types**: Full-time, Permanent

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Sydney NSW 2000

Application Deadline: 13/11/2024
Expected Start Date: 11/11/2024


  • Desktop Support

    6 months ago


    Sydney, Australia HAYS Full time

    Desktop Support level 2 - Macquarie Park - $45 + super per hour **Your new company** This private organisation is based in Macquarie Park and is currently seeking a Level 2 Desktop Support Officer. You will be one of the key support points providing on-call and face-to-face support. This will initially be a 3-6-month contract which will most likely be...


  • Sydney, Australia Axiom Technologies Full time

    **Axiom Technologies** is an Australia-based entity with a history of providing managed IT solutions to global, medium We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely...


  • Sydney, Australia Talent International Full time

    australia sydney contract au$400 - au$480 per day**Desktop Support (L1/L2 Support)** **6 months contract** **Greystanes (4 days onsite)** **$480 p/day+ Super** *** Talent International is working in partnership with a large government organisation to assist in sourcing an experienced ‘**Desktop Support’.** **Key Criteria** - The role will require...


  • Sydney, Australia Rabobank Full time

    Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. Rabobank’s IT Workplace Technical Services team has...


  • Sydney, Australia Peoplebank Full time

    Location: - Sydney- Job Type: - Contract- Posted: - about 6 hours ago- Contact: - Abi Morton- Discipline: - General IT - Reference: - 261371**About the Company** Our client is a world-class end-to-end IT services provider who works with organisations from all sectors around the globe. **About the role** You will provide desktop support to our customer in...

  • Desktop Support

    6 months ago


    Sydney, Australia Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Desktop Support

    4 months ago


    Sydney, Australia HAYS Full time

    9 Month Desktop Support contract position with potential for extension A government organisation in South Sydney is looking for a Desktop Support Engineer on an initial 9-month contract position with the potential for extension. This is 5 days on-site, paying a competitive daily rate. **What you'll need to succeed** - Extensive experience on Desktop and...


  • Sydney, New South Wales, Australia Axiom Technologies Full time

    Axiom Technologies, a leading global IT services provider, offers an exciting opportunity for a skilled Desktop Support Engineer to join our team.As a key member of our technical support team, you will be responsible for providing timely and accurate assistance to end-users within the organization's desktop computing environment.Job...

  • Junior Desktop Support

    6 months ago


    Sydney, Australia Brennan IT Full time

    5 day onsite in Thornleigh office - competitive salary - full time opportunity - starting immediately **Responsibilities**: - Provide first-line support for desktop, laptop, and peripheral hardware issues. - Windows 10 support, installation and configuration - Troubleshoot and resolve software issues on Windows operating systems. - Microsoft 365...


  • Sydney Central Business District, Australia Robert Half Full time

    Provide Level 1 & 2 IT Helpdesk + Desktop Support for 400 users in this corporate Professional Services firm with a social environment. Mix of IT Helpdesk & Desktop Support $70,000 - 80,000 (plus super) Full time permanent role in the Sydney CBD **THE COMPANY** This company is an ASX-listed Financial Services firm who employs 400+ staff in multiple...


  • Sydney, New South Wales, Australia Axiom Technologies Full time

    Job Description:Axiom Technologies, a leading IT services provider, seeks an experienced Desktop Support Engineer to join our team.Key Responsibilities:Provide timely and accurate onsite/on-call assistance to end-users within the organization's desktop computing environment.Cordinate activities ranging from simple tasks to complex plans to ensure optimal...


  • Sydney, Australia Profusion Group Full time

    Level 1 and 2 Support - 5 Days Per Week In Beautiful CBD Offices - $100 - $110k + Excellent Bonus **Company Overview** This company is a fast growing ASX Listed financial services business that is investing heavily in their technology department. **Role Overview** Working in a fast paced environment, this well known Australian company has a fantastic...


  • Sydney, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Sydney, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • IT Support Specialist

    3 weeks ago


    Sydney, New South Wales, Australia Axiom Technologies Full time

    Axiom Technologies, a leading global IT services partner, is seeking an experienced IT Support Specialist to join our team. Our company provides comprehensive support for medium to large-scale enterprises.We are looking for a skilled professional to coordinate and deliver high-quality desktop computing services to end-users within our clients' organizations....


  • Sydney, Australia MinterEllison Full time

    **Location**: Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    Desktop Support Technician **Who we are** End User Experience (EUX) build, run and monitor some of the Group's largest platforms and systems. The role we play and the work we do empowers our people to achieve more and provides our customers with better outcomes. Joining EUX means you'll be working with a group of people dedicated to delivering the best...


  • Sydney, Australia Georgiou Full time

    As a result of our continued growth, Georgiou is offering an exciting new opportunity for a talented, motivated and customer-focused Desktop Support Analyst to join our team in our NSW Business Unit. Based in North Sydney, this role will. You will have the opportunity to build a strong relationship with stakeholders at all levels within the company and...


  • Sydney, Australia Axiom Technologies Full time

    Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at . We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the...


  • Sydney, Australia Hatch Full time

    ** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Desktop Support Technician to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...