Relationship Manager

2 months ago

Sydney, Australia Mentimeter Full time

Our vision is to transform presentations, meetings and lectures by turning passive audiences into engaged contributors. We make this possible through our interactive presentation platform where the traditional presentation monologue becomes an inclusive dialogue. We believe in the power of together and that the most successful leaders listen to be heard.

With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it.

We have more than 300 million users and customers worldwide, on our way of making the world a better place, one presentation at a time.

As a Relationship Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers.

We expect you to have high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with customers from all over the world.

We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further.

**Responsibilities for the role**:

- Full commercial ownership of our current enterprise customers
- Build long-term, strategic relationships with customers all over the world
- Drive revenue growth by building a strong pipeline, while serving as a trusted adviser to our customers
- Manage a continuous pipeline for new expansion and up-sell opportunities
- Ownership of renewals of ongoing agreements in order to prevent churn
- Ability to assess business opportunities and use data in order to support decision-making towards customers
- Develop a strategy for best-in-class scalable customer expansion and customer success
- Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis
- Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs

**Responsibilities not included in the role**:

- Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)
- Closing new customer contracts (Account Executives does that)
- Day-to-day support (We have mínimal support, and a support specialist is responsible for this)

**Resources we have to support you**:

- World-class lead-generation from the Marketing and Product teams
- Marketing and Sales team to support in analysis and tactics
- Sales Development Representatives to support in lead qualification
- Sales Operation function
- Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

**Must-haves for the role**:

- Experience of 1-2+ years with high volume / transactional sales working with a CRM platform
- Ability to assess business opportunities and use data to make informed decisions and persuade others
- Passion for building long-term relationships as well as driving commercial initiatives with customers
- Knowledge of software contract terms and conditions with the ability to create fair transactions
- Strong negotiation, pipeline and forecasting skills
- Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors
- You are required to have professional-level English (we sell to 150+ countries today)
- Excellent communication skills
- Must have full Australian work rights

**Nice to have**:

- Experience in selling SaaS
- Bachelor or masters degree (field not important)

Please note that this position is located onsite at our Sydney office, with the starting date being flexible yet ideally as soon as possible.

**Compensation model**:
**What Mentimeter can offer**:
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 200 million people. It's not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Once a year we also relo

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