Engagement Officer

3 weeks ago

Canberra, Australia Department of Employment and Workplace Relations Full time

APS Level 6
- Canberra, ACT
- $94,332 - $103,731

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
As a key member of one of our change management teams, you will shape and drive engagements with a diverse range of stakeholders across Commonwealth entities and state and territory governments, private industry, and the public. The Engagement Officer works with an Engagement Manager to establish our engagement channels with our system users and other stakeholders. This is a vital role in ensuring an active partnership with our system users in the design and delivery process and system users are informed of the impacts of delivery to their business. The role is a true blend of operational work to set up and run engagement sessions or facilitate user experience and acceptance testing, and work to help shape strategic outcomes by designing research activities to collect and analyse data on stakeholder experiences.

**Duties and Responsibilities**
Responsibilities of the APS 6 may include:

- Administering end-user engagements, including establishing meetings and events, taking detailed minutes, and facilitating the delivery of actions.
- Developing and maintaining positive collaborative relationships with impacted internal and external stakeholders.
- Co-ordinating research and analysis to support decision-making on end-user support tactics.
- Processing data and results of user research activities and draft reports on findings.
- Working as effective part of a cross-functional delivery team by contributing to team planning and co-ordination activities, reporting on work progress, and assisting others as required.
- Supporting other change management specific tasks as needed to meet team outcomes. This may include the development of communication and training products.

**How to Apply**
Applicants are required to provide up to a two-page summary (no more than 1000 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

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