Early Stage Collections

3 weeks ago


Melbourne City Centre, Australia HAYS Full time

Help customers with debt solutions and develop your skills

**Your new company**

As an industry leader in financial services, this Big 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia and New Zealand. With a head office located in Docklands, you will be joining a business that is committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.
- $34.58/hour + super
- Hybrid Working Environment
- Full-Time Position (Monday - Friday on a rotating roster between 9am-7pm, need to commit to three 7pm shifts a week and two 9-5pm shifts a week)
- 6-Month Contract with potential for extension or going Permanent
- Office based in Docklands
- Start date: January (Middle)

**Your new role**
- In your new role, your goal is to provide exceptional customer service and varied solutions to customers with overdue accounts (less than 60 days).
- You will take on a consulting role where you will demonstrate empathy and care when initiating outbound calls to our existing customers. (outbound dialler, high volume calls)
- The key function of your role will be to recoup existing debt from existing customers and negotiate a payment plan whilst maintaining excellent customer service and professionalism.
- You will initiate outbound calls to existing customers around their mortgages, loans and credit cards.
- You will need to adhere to banking compliance guidelines and uncover any future needs for the customer.

**What you'll need to succeed**
- You will have a real passion for providing first-class customer service.
- You will be confident and comfortable communicating with customers while operating various systems at one time.
- You must have strong and professional communication skills.
- Ability to work under pressure and in a fast-paced work environment
- Have a 'can do' attitude
- Be resilient and able to ask probing questions
- Previous experience in a call centre/phone-based position

**What you'll get in return**
- The training consists of 2 weeks of classroom training and 4 weeks of collection
- Ongoing coaching and support
- Opportunity to work from home and in the office
- Work for a company that promotes a diverse workforce

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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