Customer Experience Specialist

2 weeks ago

Coburg, Australia Incluso Services Pty Ltd Full time

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on** “Building the World that we Want”** and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a Customer Experience Specialist.

**Requirements**:
**The Role**

We’re on the lookout for an experienced Customer Experience Specialist to join our team. This role will involve working with NDIS participants, Allied Health professionals, support workers and referring agencies to provide a responsive and proactive intake experience.

**What you’ll be doing**:

- Meeting potential new clients and discussing how we can help to support them with our services.
- Establish new referral pathways through networking with the community and other avenues.
- Contacting clients referred to Incluso Services in a timely and appropriate manner to offer a service.
- Conducting a risk assessment with clients to ascertain current risk status.
- Assisting with onboarding participants and other administration involved in the process.

**What you’ll bring**:

- A great understanding of the NDIS to include plans and funding.
- A passion for people and a genuine interest in responding to the needs of others.
- Strong communication abilities, both written and verbal, to effectively interact with individuals.
- Transferable skills in providing care with compassion, empathy, and resilience.
- Empathetic and understanding nature to ensure clients are supported and their ongoing needs met through the suite of services available.
- Well-developed interpersonal skills and an ability to work effectively in a team environment.

**What we would like you to have**:

- Authorised to work in Victoria.
- Valid Victorian Driver License
- An understanding of the NDIS, disability, and community services sector
- Certificate III/IV in Community Services or studying towards the qualification will be highly regarded for these positions.
- Minimum 2-year experience in client intake or client service role.
- Ability to actively navigate and adapt to change.
- Working with Children Check
- NDIS Worker Screening Check
- First Aid/CPR Certificate

**Benefits**

**What we offer**:

- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We offer an Employee Assistance Program for support and because time out is so important.
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- Lastly, we offer our team members the day off on their birthday

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

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