Collections Officer

3 weeks ago

Brisbane, Australia Employment Hero Full time

**Looking for a collections role in a fast-growing, progressive, young-at-heart technology company?**
- Part-time or full-time opportunity is available - we're open to both
- Plenty of learning and growth opportunities, as well as career development & training
- Work with awesome colleagues and strong leadership, in a business with a 85% employee NPS and 4.5 score on Glassdoor
- Annual offsite staff retreat, great social events and great work-life balance.
- Collaborate across teams to Make Sh*t Happen for the business and it's customers.

iseekplant, and its parent company Constructiv Technologies, is a successful technology business helping thousands of suppliers and operators connect across the Australian construction and mining sectors online. Our vision is to be the digital lifeblood of construction.

Much like the industry we serve, our brand commitment is to Make Sh*t Happen. Our team live by the values of ‘playing the long game’, ‘having a growth mindset’, ‘finding simple solutions’, ‘no brilliant **holes’, ‘shooting it straight’ and ‘having a laugh’. We have a vibrant workplace full of kind, committed and ambitious individuals, and if you like to work hard and have fun, then you might be the perfect cultural fit.

**Here's what you will be working on each week**:

- **Contacting customers to obtain valid payment methods for recurring subscription charges.**:

- **Following up with customers and insuring payments have been made when promised.**:

- **Analysing client accounts for approach and negotiating payment of outstanding debts.**:

- **Working with the Customer Success team to manage and report on daily collections activity.**:

- **Preparation of monthly AR reporting for management and weekly reporting to Finance and our studio team.**:

- **Recording all communications against customer records.**:

- **Referring complex account management topics to other CS reps or Sales Account Management.**:

- **Referring debts and providing documentation to our external debt collector.**:

- **Assisting in process improvement and systems enhancement initiatives.**:

- **Ad hoc AR analysis and reporting.**

**We're looking for the following collections superstar, so if this reads like you, please apply**:

- **1-2 years of experience in accounts receivable, collections or credit control in a customer-facing role**:

- **Intermediate excel**:

- **Experience working with subscription businesses will be highly regarded**:

- **Experience with Zuora or Hubspot highly regarded**
- **Excellent communication skills, no problems cold calling.**:

- **Ability to work quickly and precisely. Adept and fast use of online systems and tools.**:

- **Ability to confidently communicate with customers and resolve issues with empathy and professionalism**:

- **Team player with a sense of humour.

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