Current jobs related to Customer Support Team Leader - Peakhurst - Learning Links

  • Customer Support Manager

    3 weeks ago

    Peakhurst, Australia Learning Links Full time

    Love to work with a growing organisation? Sick of the commercial world and want more purpose in your work? We are hiring now for a Customer Support Manager for our inbound/outbound call centre. You will be able to work with complete autonomy and use your continuous improvement mindset to build a strong foundation for growth with our amazing team. **When you...

  • Customer Support Consultant

    3 weeks ago

    Peakhurst, Australia Learning Links Full time

    Join our dedicated Customer Care team and play a vital role in connecting families with our exceptional Teachers, Speech Therapists, and Psychologists. These professionals support children aged 2-18 to thrive and reach their potential. This role also involves contributing to the organisation’s growth by promoting services and supporting sales...

  • Team Member

    7 days ago

    Peakhurst, Australia EG Group Full time

    **Casual Employment**: - **Location: Peakhurst, 2210** We are currently looking for Team Members to join our frontline Fuel team at our **EG** **Peakhurst **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for more! **ABOUT THE ROLE** - Deliver brilliant customer service to keep our EG customers...

  • Support Worker

    6 hours ago

    Peakhurst, Australia Drake International Full time

    **Who are we?** For over 50 years, Drake Medox has been one of Australia's most reputable providers of Disability Support Services. We specialise in the recruitment of outstanding healthcare professionals and provide direct support for individuals living with a disability in their own homes and within the community. **Why work with us?** We are a...

  • Disability Support Worker

    6 hours ago

    Peakhurst, Australia Disability, Mobility & Services Full time

    DISABILITY SUPPORT WORKER-IMMEDIATE START Peakhurst, 2216-----MUST BE AVAILABLE THURSDAYS As part of our Disability, Mobility and Services team, you are to carry out lawful duties, following directions with group/program/individual activities aimed at supporting and assisting persons with a disability in their living and/or community environment. Support...

  • Assembler Automotive

    6 hours ago

    Peakhurst, Australia Capital S.M.A.R.T Repairs Full time

    With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader of the collision repair industry, specialising in small, medium, and larger repairs. We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working...

  • Community Support Worker

    2 weeks ago

    Peakhurst, Australia Catholic Healthcare Full time

    **Job Description**: **Community Support Worker - In Home Aged Care - Kogarah area** - ** Generous pay increases! $29.71 - $33.51 per hour + Super**: - ** Pay less tax ( Through Not for profit salary packaging)**: - ** Km reimbursement + Paid travel time + Leave loading**: - ** Flexible start & finish time - choose your hours!**: - ** No experience?...

  • Catering Assistant

    7 hours ago

    Peakhurst, Australia Cater Care Full time

    Part time position available - 16.5 hours - Work for a market leader with a work/life balance, talented & friendly team - Opportunities for career development and progression **The Role** Cater Care Australia seeks to appoint a friendly Catering Assistant position at our aged care residence in Peakhurst. **Roster**:Mon to Tue (4:30pm - 7:30pm) ; Fri...

  • Oshc Educator Peakhurst

    6 hours ago

    Peakhurst, Australia Junior Adventures Group Full time

    Description and Requirements Whether you're experienced in the Education or childcare sector, have done some babysitting, this is the first time you're thinking about working with children, or anything in between, THIS is the role for you! About the role Develop and facilitate an engaging child-centered program full of exciting experiences such as STEM,...

  • Mechanical Service Manager

    6 hours ago

    Peakhurst, Australia Recruit Shop Full time

    **EARN $130 - $150K OTE | Base Salary + Super + Car Allowance + Phone + Laptop**: - **Join Australia's Most Reliable Electrical Design and Installation Services in Peakhurst**: - **Perfect Opportunity to Progress Your Career Off the Tools in a Flexible & Supportive Role**: **About The Company**: Our client is a family run business providing high quality...

  • Trade Sales Associate

    4 weeks ago

    Peakhurst, Australia H&G Full time

    Founded in 1960, H&G is a building supplies company with wide variety of products, 7 locations, and driven to be the possible partner for all builders of the Australian dream. **We are currently seeking a Trade Sales Associate with experience in plumbing/roofing for our Peakhurst location.** **Job Summary** The Trade Sales Associate’s primary role...

  • Trade Sales Associate

    2 weeks ago

    Peakhurst, Australia H&G Full time

    Founded in 1960, H&G is a building supplies company with wide variety of products, 6 locations, and driven to be the possible partner for all builders of the Australian dream. **Job Summary** The Trade Sales Associate’s primary role involves assisting customers directly, completing sales transactions, and ensuring accurate and secure movement of products...

  • Warehouse Operative/sales Assistant

    2 weeks ago

    Peakhurst, Australia Vedere Full time

    **Job Title**:Warehouse/sales assistant for Tile and Stone Showroom/Warehouse** **Company**:Vedere Group Pty Ltd **Location**:Peakhurst **Job Type**:Part-time / Full-time **Pay**:$25+ Based on experience **About Us**: Founded in 2020, Vedere Group Pty Ltd ensures architects, specifiers, designers and builders across the Greater Sydney area could be...

  • Administrative Assistant

    7 days ago

    Peakhurst, Australia H&G Full time

    Founded in 1960, H&G is a building supplies company with wide variety of products, 7 locations, and driven to be the possible partner for all builders of the Australian dream. **We are now looking for Administrative Assistant in our Peakhurst location.** **The Administrative Assistant** is responsible for optimizing the operational efficiency and financial...

  • Regional Work, Health

    4 weeks ago

    Peakhurst, Australia IRT Full time

    Regional Work, Health & Safety Officer **About IRT** Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of...

  • Administrator/allrounder

    4 weeks ago

    Peakhurst, Australia Eileen Carter Recruitment Full time

    Administrator/Allrounder Join this well established company located at **Peakhurst** as their Administrator/Allrounder. Your duties will include;. - Data entry of creditor invoices - Raising job orders - Purchasing - Assisting the General Manager and Director as required - Answering phones - Customer service - You will learn the book-keeping and payroll...

  • IT Field Services Performance Manager

    3 weeks ago

    Peakhurst, Australia Leading IT Solutions Australia Full time

    We need a service oriented person who can manage performance of our IT Field Engineers. The role includes making sure the field engineers are fully trained and qualified and perform their certifications on time and to a high standard. It also requires working with the national schedulers and planners and parts suppliers to ensure that there is enough parts...

  • Workplace Coach

    7 hours ago

    Peakhurst, Australia Uniting Full time

    Located in Peakhurst - Full Time Contract Position - Competitive pay, flexibility & great benefits **What do we need you to do?** You will ensure that care is delivered at the highest standard by your skilled staff, and actively seek out education opportunities to engage and build capacity amongst the whole are team that include: - Maintain a high...

  • Sales Associates

    1 day ago

    Peakhurst, Australia H&G Full time

    **Do you love the building industry? Want to be on a team making waves?** H&G has just won the **Trade Hardware Store of the Year for NSW** - and we're keen to bring new perspectives to our established store in Peakhurst. **We are looking for 3 sales associates to revitalise our plumbing, building, and locks areas.** Each with dedicated teams, your day...

  • Trade Managers

    1 day ago

    Peakhurst, Australia H&G Full time

    **Do you love the building industry? Want to be on a team making waves?** H&G has just won the **Trade Hardware Store of the Year for NSW** - and we're keen to bring new perspectives to our established store in Peakhurst. Reporting to the Store Manager, we our looking for 3 managers to revitalise our plumbing, building, and PCs areas. Each with dedicated...

Customer Support Team Leader

4 weeks ago

Peakhurst, Australia Learning Links Full time

Would you like to work within a values-driven NFP organisation and a close-knit team environment? We are on the search for a Customer Support Team Leader to look after the day-to-day operations of our Customer Care team. You will be able to work with complete autonomy and use your continuous improvement mindset to build a strong foundation for growth.

**When you join the Learning Links team you have**:

- ** **Access to our comprehensive people leader development network.**:

- ** **An invitation to highly coveted quarterly Professional Development days.**:

- ** **Competitive salary PLUS the ability to salary packaging over $18,000.**

***About your team**

The Customer Care team collaborates closely with our allied health professionals to establish efficient processes for managing children/families seeking support for services regarding their educational development. Our customer care team have been described as angels by our families. You will lead and support this team through an exciting period of growth that we are currently going through at Learning Links.

**About your role**

The Customer Support Team Leader is an active call centre team member while also supporting the call centre team to provide Learning Links customers with a professional and seamless experience to access a range of products and services.

**In this fast-paced and varied team leader-level role, you will oversee all aspects of the customer call centre ensuring the team effectively and efficiently answer customer enquiries, assess requirements, make and change bookings, and provide referrals.**

This role **is fixed term part time 12 month contract **based at Peakhurst working from **Monday to Thursday** with options for hybrid work or from one of our other network of offices.

**Day to day you will**:

- As an active call centre member, you will respond to new and existing customer enquiries and provide accurate advice and information regarding Learning Links products and services including NDIS services, product pricing and related policies.
- ** **Provide system and product and services training to increase the bench strength of the team.
- Actively problem solve in relation to all aspects of the customer experience to ensure a high-quality service is consistently provided.
- Collaborate with cross-functional teams to ensure alignment between call centre operations and Client Services teams, marketing, IT and Finance.
- Liaise with Program Managers to manage customer vacancies, staff scheduling, complaints, feedback, and marketing requirements.
- Monitor, analyse, develop, and implement call centre metrics to identify trends, challenges and opportunities for process improvement and support business growth.
- Strategically improve the customer call centre function to ensure KPI achievement, optimisation, efficiency and streamlined process are in place - ultimately to support an excellent customer experience, every time.
- Manage and maintain the highest standard of confidentiality, privacy, and security in managing client records IT systems and operational requirements as a healthcare provider including NDIS and Medicare compliance.
- Adopt a learning and growth mind-set with an eagerness to learn new things and grow as a leader and manager.

**Why is Learning Links right for you?**
- ** **Flexible work options (part time, various locations, etc.).
- Access to an amazing brains-trust of expert colleagues to bounce ideas and discuss best practise.
- Salary packaging over $18,000 to increase your take home pay.
- All training and support provided as well as ongoing free professional development.
- Option to take up a novated lease for a vehicle (the most tax effective option for purchasing and running a new/used car).
- Hands down the most supportive and welcoming culture around.
- Career opportunities as you grow We have opportunities to step up as we grow interstate.

**About you**
- Proven experience as a Call Centre Team Leader or similar leadership role.
- Strong understanding of call centre operations, metrics, and technologies.
- Excellent leadership skills with the ability to motivate and develop teams.
- Analytical mindset with the ability to use data to drive decisions and improvements.
- Exceptional communication skills, both written and verbal.
- Effective understanding and use of multiple IT platforms such as word, excel, outlook, (CRM or salesforce desirable).
- Strong problem-solving and decision-making abilities.
- Customer-centric approach with a commitment to delivering exceptional service.
- Adaptability to changing circumstances and business needs.
- Excellent organisational and time management skills.
- Current Working with Children Check or happy to obtain one.
- Commitment to working in partnership with families and other professionals.

***About Learning Links**

Learning Links have over 50 years’ experience in providing evidence-based therapy, education, and support services to help children build the