Modern Workplace Support

6 months ago

Adelaide, Australia Chamonix Full time

**Who are we?**

Chamonix IT Solutions is an end-to-end technical services business focused on helping customers to achieve and maintain digital currency to stay competitive in an ever-evolving market. From digital transformation through to complete technical delivery and ongoing managed support, Chamonix has been working with customers across a range of industries for over 12 years to understand where they are on their digital journey, where they need to be and then help them get there.

Based at South Australia’s innovation hub, Lot Fourteen, we’re at the forefront of technology and our people are the driving force behind our success. We foster a strong culture of collaboration, continuous learning and constantly seek new ways to deliver the very best outcomes for our customers.

**What will you be doing?**

As a Modern Workplace Support with Chamonix, you will be part of the MSP team providing technical support and expertise to ensure the optimal performance, security, and usability of our clients' modern workplace environments. You will work closely with clients, internal teams, and external partners to deliver exceptional support services and drive successful adoption of modern workplace technologies.

**How will you help contribute to our success?**
- Provide technical support to clients experiencing issues with modern workplace technologies (e.g. Microsoft 365, Microsoft Intune, SharePoint, Teams etc.)
- Diagnose and troubleshoot hardware, software, and network-related issues to identify root causes and implement appropriate solutions.
- Assist end-users with inquiries, requests, and training related to modern workspace solutions
- Manage support tickets and service requests through their lifecycle, ensuring timely resolution and maintaining accurate records of incidents, solutions, and communication with clients.
- Conduct regular checks and audits of client systems and configurations to ensure compliance with security standards, software updates, and best practices for modern workspace environments.
- Previous experience in providing technical support in an IT helpdesk or service desk environment, with a focus on modern workspace technologies.
- Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate) are desirable
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.

**What’s in it for you?**
- Work with some of the brightest and best minds in Australia
- Come to work at the globally recognised Lot Fourteen, a shared space of innovation, culture and arts
- Have the opportunity to be a mentor to future talent and develop our leaders of tomorrow
- Financial support and additional time off to complete professional development activities

**What are you waiting for?**

**If this sounds like you and would love to join our team, upload your current CV and cover letter.

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