Claims Officer

6 days ago

Sydney, Australia QBE Insurance Group Limited Full time

Claims Officer

**Primary Details**
Time Type: Full time

Worker Type: Employee

**Claims Officer**
- **Location: Parramatta, NSW**:

- **Type: Permanent, full-time hours**

**The opportunity**

At QBE we have an exciting opportunity to join our team of industry professionals in this Motor Salvage Claims Officer role based out of our global Head Office in Parramatta. Bring your administration experience to the business and be rewarded with a competitive salary, genuine internal career progression, mentoring and development opportunities and a fantastic benefits structure.

**Your new role**
- Process salvage claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome
- Assist in recovering and allocating funds for salvage claims to progress claims as necessary
- Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships
- Manage salvage claims using the appropriate external and internal specialists
- Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values
- Enhance and develop your own technical expertise with support and participate in professional development and training where required
- Happy to talk flexible working

**About you**
- Previous administration experience is required
- Previous Motor Claims experience is preferred but not essential
- Ability to handle multiple and competing tasks to meet customer needs
- Excellent organisational skills with the ability to critically assess and analyse tasks
- Strong customer service skills with a highly empathetic approach
- An engaging and courteous phone manner with the ability to type and talk concurrently

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

** ** and let's make it happen**

Application Close Date: 28/05/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 322840

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