User Researcher

2 weeks ago


Canberra, Australia VCG Digital Full time

**Citizenship**: Must be an Australian Citizen
**Location**: Canberra, Sydney, Offsite
**Clearance**: Must be able to obtain Baseline
**Estimated start date**:Monday, 03 April 2023
**Initial contract duration**:12 months + 2x12 months extension term

**About Us**

VCG Digital is a boutique digital consultancy focused on business transformation utilising innovation, human-centric change, and design thinking. At VCG Digital, every day is another opportunity to inspire and empower our clients to fulfill their business objectives.

**About You**

We are looking for experienced User Researchers to join our Canberra/Sydney team. The User Researchers will collaborate with other researchers to conduct studies that help understand user needs, behaviours, and preferences to inform product and service design and development.

Key responsibilities include planning and conducting user research studies using appropriate methods, analysing research data, collaborating with stakeholders and helping to create and maintain a user-centred design process.

Understanding of government procurement practices and working in an Agile team is helpful but not essential.

**Essential Criteria**

**Important**:
Addressing Essential Criteria is **Mandatory** for this opportunity. If you have not answered the essential criteria, it will be a considered as a non-compliant submission. Please provide a cover letter with answers to:
1. Tell us about a time when you have planned, designed, and conducted user research studies, including interviews, surveys, and/or ethnographic research.

2. Tell us about a time when you have analysed research data and reported findings to the product team and stakeholders to inform decisions.

Tell us about a time when you have collaborated with stakeholders to inform the design and development of a government digital product or service.
- _expected hourly rate ex GST_
- _how your skills fulfil role requirements and essential criteria_
- _attach your CV with two references in word format_

**Why Work with Us?**

We care deeply about our people and our teams are as diverse and unique as the members we live to inspire and empower.

Our inclusive culture encourages and empowers all of us to belong, learn and connect with each other.
When you are part of the VCG Digital team, you will be valued and heard in a respectful and inclusive workplace where you can be your authentic self every day.

At VCG Digital, we believe flexibility is for everyone, and we embrace everyone’s different personal circumstances and preferences. We support you to manage the ever-changing demands of work and personal life.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $85.00 - $100.00 per hour

**Benefits**:

- Employee mentoring program
- Maternity leave
- Parental leave
- Professional development assistance
- Salary packaging
- Travel reimbursement
- Work from home

Schedule:

- Monday to Friday

Licence/Certification:

- Australian Citizenship (required)

Work Location: Hybrid remote in Canberra, ACT 2601

Application Deadline: 19/03/2023
Expected Start Date: 03/04/2023


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