Supervisor - Operations Control Centre

3 weeks ago

North Melbourne, Australia Kinetic Full time

Guide a team of Network Controllers to ensure proactive management of transport networks.
- Directly influence network KPIs such as reliability and on-time running through effective supervision.
- Play a pivotal part in the real-time management and performance of live transport networks.

**The opportunity**:
The **Supervisor - Operations Control Centre (OCC) **plays a pivotal role in the minute-by-minute management and performance of our live transport network, through a team of **Network Controllers**. The position is responsible for providing l**eadership, guidance and support** to the Network Controllers’, ensuring their daily activities are proactive and deliver our network KPIs (such as reliability and on time running).

**About you**:

- Lead the team of Network Controllers, ensuring clear direction and support is provided.
- Monitor team performance against operational KPIs, providing coaching and feedback.
- Oversee the coordination of our network activities from service departure to successful achievement of key network KPIs
- Work closely with Manager - OCC to develop and implement network management strategies that proactively address areas of concern on the network, minimising impact to customers, drivers and KPIs.
- Act as the first point of escalation for Network Controllers during incidents and emergencies.
- Facilitate effective communication between Network Controllers, depot staff, and external stakeholders to ensure a collaborative approach to network management and incident resolution

**Boxes you will tick**:

- Demonstrated experience in a similar position in operations supervision of procedures with experience coordinating teams in a dynamic environment.
- Strong leadership ability and interpersonal skills, including evidence of ability to manage a team of direct reports and confidently make critical decisions.
- Communication skills: Excellent customer service skills and ability to give clear and concise instructions / communications to diverse team in person and wider via radio / phone communication.
- Self-motivated with a demonstrated enthusiastic approach to day-to-day operations and positive approach to a continual changing work environment.
- Expert analytical skills and high level of initiative to operate autonomously with demonstrated ability to exercise sound judgement.
- Strong computer, communications and operations systems literacy - Microsoft Office, Business intelligence software, vehicle tracking software and internal systems.
- Minimum medium rigid driver’s licence and relevant authority plus working with children check, or willing to attain - to support with driving or events in appropriate circumstances.

**The benefits of working with us**:

- Employment with Australasia’s leading mass transit bus operator focusing on a positive culture and company values.
- We care about your health and wellbeing and offer a comprehensive Employee Assistance Program Including wellbeing, financial and nutritional coaching, counselling and legal advice.

**About us**:
Kinetic is Australia and New Zealand’s largest mass transit bus operator, with a team of over 7,300 dedicated people seamlessly moving around 100 million passengers annually. Collectively Kinetic employs more than 7,300 people and moves in excess of 100 million people every year. Kinetic also recently acquired UK based transport operator The Go-Ahead Group who operates 25% of the UK rail and over 6,500 buses. Together, we lead the industry in decarbonisation with over 500 electric buses in service in 2023.

We’re committed to a future we can all get behind. Sustainability underpins our approach, with a zero-emissions target that we’re committed to achieving by adopting clean energy and transport technologies, and improving our operations' resource efficiency. Being a leader in cleaner and greener transit solutions is just the start.

We stand up for, support and encourage the people around us. By 2025, at least 50% of managerial positions will be held by women and by 2030, at least 50% of our drivers will be women. We’re a major supporter of inclusivity, and we welcome all sexualities, genders, identities and cultures.

**How You Apply**:
Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander people, and people from diverse social, cultural and gender backgrounds.

There has never been a better time to join Kinetic So, if this sounds like you and you are ready for a challenging and rewarding career with Kinetic then:
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