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Member Services Representative South Toowoomba

4 months ago

Toowoomba, Australia Jetts Australia Full time

**The opportunity**:
What sets Jetts Fitness apart, has and always will be our culture. For 7 years Jetts has been named one of Australia's Best Places to Work. We are looking for new team members who share our vision and passion and who have an unwavering commitment to offering exceptional member outcomes and inspiring them to achieve incredible things.
We are currently seeking a Membership Services Representative to join our thriving Jetts Club in South Toowoomba.

Reporting to the Regional Manager, the Membership Services Representative is responsible for driving an exceptional member experience and building key stakeholder relationships with members. The roles' accountability includes driving member growth and sales, care and retention, and various other customer service and administrative duties as required. This role requires someone who is able to provide high-end premium service at all times.

This is an exciting time to join Jetts South Toowoomba as the club enters a period of transformation and rebranding.

**Key responsibilities**:

- Proactively attract new memberships
- Report on sales performance to the Regional Leaders
- Strive to increase membership net growth and achieve other monthly Key Performance Indicators (KPI's)
- Ensure you meet your members' needs at each stage of their journey so they can continue to engage with your gym and perform at their best
- Have fun, share wins and ensure you have a positive & supportive culture in your club
- Ensure the club upholds the brand standards and expectations including safety, stock management, equipment standards and cleanliness

**To be successful in this role you will need**:

- Current First Aid and CPR certifications
- Demonstrated experience and success in a fast-paced customer service and or sales role
- Interest and passion for health and fitness
- Excellent computer skills
- Excellent oral and written communication and presentation skills
- Ability to perform in an autonomous environment

**In return we offer you**:

- Competitive hourly rate plus commission and a fun working environment
- FREE gym membership to be able to practice what you preach
- Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition of service awards
- Build your career with ongoing training and development, including access to our Gold Cert program
- Access to career opportunities with Asia Pacific's largest diversified fitness group

About Jetts

We are the World's Most Loved Gym with over 270 gyms in 6 countries. Jetts Fitness was founded on the Sunshine Coast QLD and has grown to become a market leader in 24/7 fitness clubs with the highest standards of operation in the industry. We were the first to launch the 24/7 gym model in the Australian market and 15 years on, we continue our mission to change the fitness industry for the better. We are a good profit business with no lock in contracts, with the member at the centre of why we do what we do every day.
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. FLG currently helps almost a million people live healthier and more active lives.

Please click 'Apply' to submit a resume that details your experience, attributes, and achievements in sales and customer service.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.