Shared Services Support Officer
6 months ago
**1 x Shared Services Support Officer**
- **Pay rate: $34.50 per hour + super**:
- **Start date: Immediate Start**:
- **6 month contract (high potential for extension)**:
- **Location: Dubbo, 2830**
Experience within admin and call centre is necessary but full training will be provided.
**The role**:
- Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers
- Answer incoming calls
- Investigate issues
- Navigate through different web based systems
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in the inhouse systems
- Process a range of transactions across the service line accurately
- Other administrative duties as required
**Skills/Experience**
The Shared Services Support Officer will often be the first point of contact. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- 2-3 years experience in a call centre or customer service role
- Strong administration skills
- Excellent written and verbal communication skills
- High level of professionalism
- Strong and accurate date entry skills
- Strong problem-solving abilities, especially in a fast-paced environment
- Proficient in telephony systems
**How to apply
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