Manager, Service Governance

2 weeks ago

Sydney, Australia NSW Government -Department of Education Full time

**Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the **Department of Education,** we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.**
- **Employment type**:Full Time Ongoing Opportunity
- **Remuneration**: Salary relative to experience, and ranges from $134,411- $155,445 plus super and leave loading
- **Location**:Parramatta CBD location, with hybrid and flexible work options, remote available

This is an exciting time to join the Service Experience team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.

**About You/ Role**

The Manager, Service Governance is responsible for leading and managing the Service Governance team including providing leadership, strategic advice and planning to lead the design, implementation and operationalisation of an end-to-end service governance framework for support services. The role drives service excellence and improvement the effective service governance.

The role will consult with the Director, Service & Policy Governance on major issues arising during work performed, matters of significant complexity which may impact broader operations of the business or matters requiring a higher level of authority

On a daily basis, you will:

- Lead and manage a team of staff including work allocation, capability development and performance management ensuring high levels of team engagement and motivation
- Lead the development and implementation of the Service Governance Framework including leading the conduct of the governance forums, overseeing action logs and driving continuous improvement
- Provide secretariat support for Service Governance forums and Steering Committees including meeting coordination, minute taking and coordinating follow-up actions
- Manage a service governance process for the operational performance of all relevant support service functions
- Design, implement and monitor a mechanism for effective lines of communication between the strategic, tactical and operational service management groups
- Identify, establish and maintain collaborative and effective relationships with a wide network of internal and external stakeholders to successfully influence and achieve mutually beneficial project outcomes and ensure alignment to stakeholder requirements.
- Prepare and deliver presentations and briefings as required; evaluate and report on activities and outcomes against project and engagement objectives and statutory requirements, promote learnings among wider team and division, and advocate recommendations for improvement.

**Essential requirements of the role**
- Tertiary qualifications in information management or related and/or equivalent demonstrated experience.

**Key knowledge and experience**
- Strong experience in organisational capability and design in a Support Services/Corporate Services environment including the ability to view user experience from multiple perspectives
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**How to apply**

**Closing date: 26 March 2023 at 11:59pm.**

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

  • Manager Governance and Portfolio

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager Governance and Portfolio - Ongoing role, flexible hybrid working model including work from home and our Sydney office** The Customer Experience Unit (CXU) has a rare and exciting opportunity for a Manager Governance and Portfolio to join its supportive and driven Strategy & Operations team. In this role you will lead a small team and work closely...

  • Manager Governance and Portfolio

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager Governance and Portfolio - Ongoing role, flexible hybrid working model including work from home and our Sydney office** The Customer Experience Unit (CXU) has a rare and exciting opportunity for a Manager Governance and Portfolio to join its supportive and driven Strategy & Operations team. In this role you will lead a small team and work closely...

  • Manager, Risk

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Risk & Governance, Temporary, locations are flexible across NSW with hybrid working** An exciting opportunity has arisen for a Manager, Risk & Governance to join our Program Delivery team within Revenue NSW to manage and mitigate risks at a tactical and strategic level. Be part of an innovative program that transforms our approach to compliance,...

  • Manager Governance

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Risk & Compliance Manager** - Full - time, ongoing role based in Sydney CBD (Haymarket) with flexible work options - Clerk Grade 11/12 base salary, $134,411 - $155,445 plus employer’s contribution to superannuation and annual leave loading **Let’s talk about the Opportunity!** This is an exciting opportunity for a risk and compliance professional to...

  • Governance Manager

    4 weeks ago

    Sydney, Australia SB Recruitment Full time

    Salary: - $70.00 - $80.00 Hour - Contract Type: - Temporary - Location: - Sydney - NSW - Industry: - Government / Local Government - Contact Name: - Kim McKenzie - Contact Phone: - Date Published: - 06-Sep-2023 - **The Company.** Our client is an Organisation within the NSW Government that prioritises efficient services across our state. Each business...

  • Data Governance Coordinator

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Data Governance Coordinator, Ongoing, locations are flexible across NSW with hybrid working** As a Data Governance Coordinator, you will be skilled and experienced in all things data and data governance and support the development and delivery of data strategy, policy and practices across NSW Government. Play a hands-on role working with key stakeholders...

  • IT Governance Manager

    1 month ago

    Sydney, Australia Michael Page Full time

    About Our Client Our client is a company responsible for regulating financial institutions. Job Description Establish Cloud Governance Frameworks and required controls and strategies (especially within the Microsoft Azure environment) Provide governance, risk, and compliance insights to drive improvement across IT. Plan the implementation of...

  • Governance Manager Nsw Government

    4 weeks ago

    Sydney Central Business District, Australia SB Recruitment Pty Ltd Full time

    $70 - $80 per hour plus super (potentially negotiable) **The Company.** Our client is an Organisation within the NSW Government that prioritises efficient services across our state. Each business unit operates to the best of their ability with skilled and passionate staff that work hard on projects in order to better our NSW Government sector. Future...

  • IT Governance Manager

    4 weeks ago

    Sydney, Australia Michael Page Full time

    Being part of a challenging and rewarding environmentWorking closely with senior management across the organizationAbout Our ClientOur client is a company responsible for regulating financial institutions.Job DescriptionEstablish Cloud Governance Frameworks and required controls and strategies (especially within the Microsoft Azure environment) Provide...

  • IT Service Delivery Manager

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **IT Service Delivery Manager** Are you based in SYDNEY, LITHGOW, BATHURST, GOSFORD, MAITLAND or across Regional NSW? The Department of Customer Service is looking for a Manager, Service Desk to join our growing team! **Benefits**: - Fantastic ongoing clerk grade 11/12 opportunity. - Salary range: $134,411 - $155,445 + super, commensurate with...

  • Clinical Governance Manager

    4 weeks ago

    Sydney, Australia Redstone Recruitment Full time

    Manage a Residential Aged Care portfolio in Sydney - Fantastic organisation with a strong commitment to resident experience - Part of the group's leadership team with a terrific salary on offer **Clinical Governance Manager: Aged Care - Sydney - $180k+** We are currently working with a locally respected Aged Care service, that are looking to appoint a...

  • Investment Governance Manager

    4 weeks ago

    Sydney, Australia IOOF Holdings Full time

    **Date**:29 Nov 2023**Location**:Sydney, NSW, AU, 2000 - Brisbane, QLD, AU, 4000 - Hobart, TAS, AU, 7000 - Melbourne, VIC, AU, 3000**Employment Type**:Max Term Full Time- Max term role ending June 2024 - Location agnostic hybrid working arrangements - Work with the business to manage and uplift investment governance outcomes **The Role** - Reporting to the...

  • Manager, Product Governance

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **You are**:An analytical thinker with a curious mindset **We are**:At the heart of the Retail Bank’s franchise **Together we can**:Achieve big goals **See yourself in our team** Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business...

  • Governance and Risk Manager

    1 month ago

    Sydney, Australia City of Canada Bay Full time

    **Permanent Full Time - 35 hours per week**: - **$93,392 - $107,401 per annum plus super**: - **9-day fortnight** The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate:...

  • Corporate Governance Manager

    2 weeks ago

    Sydney, Australia Reserve Bank of Australia Full time

    As the Corporate Governance Manager, you will play a critical role in the RBA’s Future Hub, reporting to the Corporate Governance Stream Lead. Your responsibility will be supporting the part of the Bank’s response to the RBA Review aimed at uplifting corporate governance at the Reserve Bank. Importantly, you will assist to implement a new regulatory and...

  • Manager - Governance & Compliance

    1 month ago

    Sydney, Australia Talent Web Full time

    Sydney-based - 2-3 days per week in office - Have clear areas of ownership within the governance and compliance space **About the Opportunity** Manager - Governance & Compliance In conjunction with the Senior Manager - Compliance and Governance the role will also hold direct management responsibility for the Privacy & Ringfencing Officer and the Document...

  • Advisor, Nsw Government Strategic Communications

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Advisor, NSW Government Strategic Communications, Ongoing Opportunity, Flexible location, Hybrid working, Grade 7/8** We have a new opportunity for a mid-level communications professional to join the expanding NSW Government Brand and Campaigns team. This role offers critical support to high profile communications projects and strategies to ensure maximum...

  • Manager - Portfolio Governance Methodology

    1 month ago

    Sydney, Australia NSW Government -Corporate Services Full time

    **About Us** Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate road, rail, bus and...

  • Corporate Governance

    1 month ago

    Sydney, Australia Compliance and Risk Management Recruitment Full time

    Manufacturing - Management / Supervisor - Sydney - Permanent / Full Time **11th January, 2023**: CRM Recruitment is currently partnering with an organisation who are seeking a Corporate Governance & Compliance Manager, to build and implement the Governance & Compliance Framework for this privately owned consortium. This role is both strategy & execution...

  • Manager Dispute Services

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Dispute Services - Grade 11/12** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Dispute Services to join the Medical Services team! **Benefits**: - Fulltime ongoing role based in Sydney CBD - Grade 11/12; Salary package ranging from $134,411 - $155,445 per annum plus...