Apac Customer Engagement Marketing Manager

3 weeks ago

Sydney, Australia Uber Full time

**#GreatMindsDon’tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

**About the Team**

Keen to work with the best marketing minds in the region on the biggest consumer opportunities? Look no further than Uber. We’ve come a long way over the last 10 years, from small beginnings launching Uber Black in Sydney, all the way through to launching the brilliant food delivery brand with Uber Eats from Taiwan to Tokyo. We
**#BuildWithHeart**:

- everything we do is to surprise and delight our users.

**About the Role**:
Uber for Business helps companies provide value for its employees, customers, and guests by leveraging the power of the Uber platform at scale. We do this through three core, interconnected services: rides, meals, and delivery.

In this role, you’ll be owning the Marketing contribution to existing customer activation and usage, focusing on our large Mid Market and Enterprise accounts. You’ll collaborate cross functionally with teams to create effective campaigns to stimulate customer usage, measure success and share your findings.

**Your Impact in Role**:

- Work cross functionally, to plan, implement and measure existing customer campaigns to drive employee adoption in mature Mid Market and Enterprise customer segments.
- Investigate and establish current database health. Devise recommendations for improvement and partner internally to action.
- Collaborate with senior stakeholders from Marketing, Strategy & Ops, CRM, Account Management etc. to deliver best in class executions.
- Deliver incremental Gross Bookings and usage, contributing to APAC growth.

**The Experience You’ll Bring**
- Strong B2C and/or B2B existing customer, lifecycle Marketing experience.
- Proven track record of delivering effective, commercially driven campaigns into high valued existing customer bases.
- Systems or Marketing Operations experience: Marketo, Salesforce, Marketing Cloud, Hubspot, Tableau, SQL or equivalent software knowledge.
- Database querying, data visualisation and database growth marketing skills would be welcome but not required.

**What's in it for you?**

Uber's culture and values are at the core of everything we do so that our employees can better understand who we are and what it’s like to work at Uber today.

We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game-changing technology we bring to life is the people that make Uber,
**#OneUber.**

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and well-being. These benefits have been designed with #
**OneUber** in mind, supporting the whole of you and the way that you work best.
- We provide our employees with monthly **Uber credits** to use against the full value of Eats & Rides (whichever is applicable in your market) plus a 17% discount (excluding non-restaurant food deliveries) on orders through our App (which exists even when your credits expire).
- Family comes first, and our **paid parental leave** (minimum 18 weeks full pay with additional benefits or paid leave depending on your location) is accessible for all new parents from day 1 (with no tenure requirement). New parents at Uber will also receive access to Cleo, flexible return-to-work options, and additional Uber credits during their period of leave (because let's face it, who wants to cook with a little one around?)
- ** Starting a family** is a magical journey - At the same time, it can be challenging and stressful. Employees are eligible to reimburse costs relating to infertility treatment, egg/sperm freezing, adoption and surrogacy up to a lifetime benefit limit.
- Reset, Refresh and Recharge: we have a generous **paid leave policy**, providing paid leave in addition to the statutory annual leave depending on your location (excluding certain roles in the CommOps org). Additional eligibility requirements apply.
- ** Personal health and wellbeing** - depending on location, you can access a healthcare plan or reimbursement for a plan of your choice up to a nominated value. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gyM/Fitness memberships, mindfulness apps, fitness equipment, ski passes and more. We also provide Employee Assistance Programs (EAP) that connect you to resources & support.
- When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch / breakfast (location dependant) and you’ll find our

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