Configuration Manager

8 months ago


Brisbane, Australia HUMANISED GROUP Full time

**Position Summary**

As a Configuration Manager reporting to the Director Change and Release, you will be responsible for working in with the ITSM team in a green field project to implement enterprise level CSDM and CMDB with a key focus of delivering the objectives in the configuration management plan. Once the CMDB project transitions to BAU, at a high level you will be responsible for implementing and managing the following:

- Perform the role of Configuration Manager including discovering, and managing, relationships between IT assets.
- Updating the Configuration Management Plan and Business Services Mapping.
- Development of a Configuration Management Policy, Process and Procedure.
- Facilitate and manage audits of the CMDB as planned in the Audit Schedule to ensure accuracy.
- High Configuration Management and CMDB standards.

**Responsibilities**:

- Ensure daily end-to-end delivery of Configuration Management services.
- Managing the day-to-day activities of the process, including establishing priorities and work assignments.
- Tracking compliance to policies and procedures and resolving / escalating any compliance issues.
- Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues.
- Facilitate communication and engage business, Corporate and National Infrastructure ICT. management to encourage configuration management efforts and value proposition.
- Engages with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes.
- Review and approve all changes to the CMS infrastructure where applicable.
- Review and approve Corporate ICT and Infrastructure changes to ensure impacts to configuration management data are properly addressed.

**Essential requirements**:

- Qualifications and experience with ServiceNow CMBD
- Ability to obtain and maintain a Baseline security clearance
- Ability to obtain and maintain national police check.
- Australian Citizenship is a condition of eligibility.


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