Program Specialist

4 days ago


Sydney, Australia Uber Full time

About the Role
The ANZ CX Team is responsible for delivering seamless experiences for our
customers through policy creation, product launches, automations and strategic
initiatives. This role in the Consumer team is perfect for those who enjoy creating
efficiency in operations, have specialised knowledge in Consumer processes + policies
and skills in continuous improvement programs. In this role you will be digging into the
data, customer accounts, surfacing insights and working cross-functionally to deliver a
great customer experience.
What You’ll Do:

- Manage day-to-day consumer operations for Uber Riders & Eaters (Consumers)
- Investigate and audit customer accounts across: trip history, payment, risk, fraud

& safety
- Lead consumer product implementations in CX
- Be a leader within our customer support network to drive experience
- Lead cross-functional projects to identify and execute continuous improvement

fixes
- Be the POC for high escalation issues

What You’ll Need:

- 2-3 years of experience (consulting, accounting, customer experience all desired)
- Passion for helping others and creating support experiences that surprise and

delight
- Ability to break down complex problems, diagnose opportunities and implement

solutions
- Investigation and problem solving skills
- Excellent written and verbal communication skills
- Strong stakeholder management skills
- Comfort with ambiguity and multitasking

Base Salary: $80,000 - 90,000 + Superannuation

**Salary**: $80,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)



  • Sydney, New South Wales, Australia NBCUniversal Full time

    Broadcast Programming SpecialistEstimated salary: AU$65,000 - AU$85,000 per annum.Job DescriptionThis is a unique opportunity to join NBCUniversal, one of the leading companies in Australia, as part of an amazing team that continues to grow rapidly. We are seeking a highly skilled Broadcast Programming Specialist to join our team.Key...

  • Program Specialist

    7 months ago


    Sydney, Australia Allianz Australia Full time

    **Program Specialist - Personal Injury NSW** An exciting opportunity has become available in our Government Services team, and we are now seeking expressions of interest for the role of Injury Prevention Program Specialist. As the Injury Prevention Program specialist, you will be responsible for providing strategic direction and support to employers and...


  • Sydney, Australia Allianz Australia Full time

    **Program and Initiative Specialist - Personal Injury | Sydney and Charlestown** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of...


  • Sydney, Australia Allianz Australia Full time

    **Mental Health Program and Initiative Specialist | Personal Injury | 18 Month Max Term | Flexible** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to...

  • Ophthalmologist

    4 days ago


    Sydney, Australia Small Animal Specialist Hospital Full time

    Be part of a globally renowned Ophthalmology team - Work at the largest hospital in the southern hemisphere - Our hospital is owned by Vets, run by Vets and loved by vets **Ophthalmologist - Sydney, Australia** At SASH, we believe the highest standards in veterinary care are achieved when clinical expertise is delivered by compassionate, motivated people...

  • Program Manager

    7 months ago


    Sydney, Australia Canva Full time

    **Join the team redefining how the world experiences design. - Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work - Our flagship campus is in Sydney. We also have...

  • Programs Coordinator

    7 months ago


    North Sydney, Australia Gidget Foundation Australia Full time

    **Programs Coordinator** **Calling experienced and passionate Programs Coordinator! **About Gidget Foundation Australia** Gidget Foundation Australia (GFA) is the largest and only national provider of free specialist perinatal mental health psychological services to support the emotional wellbeing of expectant and new parents. **The opportunity** A unique...


  • Sydney, Australia Pharmalex Full time

    **We are growing, grow with us!** Are you looking for a dynamic company with daily new challenges and opportunities? Then, Pharmalex is your career opportunity. Pharmalex is one of the leading service companies for the Pharmaceutical Industry globally and is specialized in all aspects of drugs and medical devices approval, of the market development and any...


  • Sydney, Australia Virgin Australia Full time

    **WORK TYPE**: Full Time **LOCATION**: Sydney **JOB TYPE**: Velocity Frequent Flyer, Sales & Business Development **APPLICATIONS CLOSE**: **Airline Loyalty Program Design Specialist**: **Airline Loyalty Specialist** **Brisbane or Sydney based (with WFH flexibility)** **Permanent - fulltime** Hello. We’re Virgin Australia. And we’re back (in a big...


  • Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Contract Reference BH-370897 Industry Public Sector & Government Salary per hour - Min: AUD 38 - Max: AUD 40 - This public library service in South-Western Sydney is looking for an enthusiastic team member for their Local & Family History team, who will assist the Team Leader Adult Programs and Local & Family History Technical...


  • Sydney, Australia Hatch Full time

    ** This role is at Accenture (not for Hatch)** Hatch is supporting Accenture to find a great Program and Project Management Specialist to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like...


  • Sydney, Australia Uplift Recruitment Full time

    Flexible working arrangements - Ongoing development opportunities to advance your skills and career - Award-winning company As a Support Specialist, you will play a crucial role in assisting clients with system navigation and troubleshooting issues through our client’s SaaS platform. If you are passionate about delivering exceptional customer support and...

  • Program Manager

    1 day ago


    Sydney, Australia Blackwoods Full time

    **Program Manager** - Exciting role with Blackwoods Customer Implementation team - Positive team culture + supportive management team - Competitive Salary Package + outstanding employee benefits - Macquarie Park Location with Hybrid option available An exciting opportunity to join Blackwoods Customer Implementation team, supporting the delivery of...


  • Sydney, New South Wales, Australia Uber Full time

    This is an exciting opportunity to join Uber as a Program Specialist, Customer Experience Expert. As a key member of the ANZ Earner team, you will be responsible for managing day-to-day customer operations, working closely with our customer support network to drive experience improvements, and leading cross-functional projects.We are looking for someone with...


  • Sydney, Australia Uber Full time

    **#Greatmindsdontthinkalike**:At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the...

  • Program Manager

    4 months ago


    Sydney, Australia NSW Department of Communities and Justice Full time

    Division: Courts Tribunals and Service Delivery- Location: Sydney, NSW, AU, 2000- Req ID: 69322**Program Manager** **Digital Case File, Digital Customer Experience** **NSW Courts, Tribunal and Service Delivery** **Location - Sydney, with flexible working arrangements available** **Employment type - Temporary 12 month contract, with the possibility for an...


  • Sydney, Australia Bluefin Resources Full time

    $1000 per day + super - 10 month contract - NSW Government **HCM Program Training Manager** - $1000 per day + super - 10 month contract - NSW Government | Parramatta + WFH **About the Role**: This NSW Government Organisation is modernising, streamlining and transforming its people management systems and process to meet the demands of a growing system. This...


  • North Sydney, Australia Gidget Foundation Australia Full time

    **Join us as a Gidget Village Program Manager!** **About the organisation** Gidget Foundation Australia (GFA) is a not-for-profit organisation that exists to support the emotional wellbeing of expectant and new parents, to ensure they receive timely, appropriate and specialist care. GFA provides a range of specialist treatment programs including individual...

  • Program Facilitator

    4 months ago


    Sydney, Australia CSIRO Full time

    **Acknowledgement of Country**: CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. **Child safety**: CSIRO is committed to the safety and wellbeing of all children and...

  • Graduate Program

    3 days ago


    Sydney, Australia Massons Full time

    **JOB DESCRIPTION**: Our team is growing and we have a strong need for the very best graduates. Our graduate program is structured with both “on the job” and formal, focussed, one-on-one training (usually with our senior lawyers and partners), and is offered by way of a 1 year contract. In our graduate program, graduates are given carriage of real...