Customer Experience Specialist

3 weeks ago

Brisbane, Australia Culture Kings Full time

**World famous for Streetwear**

Culture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100+ leading street, sport, and fashion brands from around the globe, as well as World Exclusive pieces you won’t find anywhere else, the Culture Kings collection stands as one of the most sought-after streetwear retailers on the market today.

We are on a mission to redefine the next generation of retail by building the best streetwear stores in the world both physically and digitally, that create true magic moments for our customers, our teammates and ourselves. Always focused on the outcome, we are running our own infinite race.

**About the Opportunity**:
**Key responsibilities**:

- Be the first point of call for in-bound phone calls and online queries from customers and deliver support and solutions for a range of topics including general queries, complaints and feedback
- Manage customer tickets in an appropriate time frame and escalate requests to other team members/departments as required
- Create magic moments for our customers by providing an exceptional & engaging customer experience
- Liaise with internal and external stakeholders to identify problems and find effective solutions in a timely manner
- Champion customer feedback and identify areas of improvement to enhance the customer experience

**About you**:

- Previous experience in customer service, in-bound call centre roles highly desirable
- Excellent verbal & written communication skills with the ability to build rapport quickly with customers
- Great attention to detail with a solution-focused mindset
- Committed to providing an exceptional customer experience
- Strong computer literacy skills with the ability to learn software systems in a timely manner

**Perks of joining the Culture Kings team**:

- We celebrate your success (employee of the month & team events)
- Free onsite parking and nutritious lunches provided daily
- Exciting fast-paced dynamic environment
- Endless career opportunities with an expanding global retailer
- Supportive team environment with excellent training to set you up for success
- No office politics, corporate protocol or useless business jargon needed. We love keeping the entrepreneurial vibe of the “best in the world” team that comes together to change the status quo

**APPLY NOW**

CultureKings #CultureKingsCareers

Culture Kings Inc. is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

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