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Administration Support Officer

5 months ago

Surry Hills, Australia NSW Department of Communities and Justice Full time

Division: Estate Management- Location: Surry Hills, NSW, AU, 2010- Req ID: 60688**Administration Officer** **- NSW Trustee & Guardian**
- 1 x full-time ongoing role, plus 1 x temporary six-month role
- 35 hours per week
- Customer-facing role located at Surry Hills
- Clerk Grade 1/2. Base salary $67,975 to $73,901 plus super and annual leave loading.

This is a unique opportunity to join NSW Trustee & Guardian in a frontline role to provide exceptional customer service, and make important, positive differences to our customers, their families, carers and important people in their lives.

Our Customer Specialist Centre is seeking passionate and motivated professionals to join our Proactive Customer Management team as an Administration Officer.

**About us**
At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**About the team**

The Estate Management division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person.

Our Customer Specialist Centre is a frontline, cash-dispensing facility that plays a pivotal role in facilitating multi-faceted services to help our customers navigate complex financial and wellbeing hardships.

**About the role**
As an Administration Officer, you’ll be on the frontline of this high performing team of client service specialists to deliver intensive high quality financial decision making, service delivery and support to our customers that is consistent with NSW Trustee & Guardian’s Customer Excellence Principles.

For more information, view the role description and below:
**About you**
- You have experience with, and are, passionate about supporting people with disability, those from vulnerable communities or older people.
- You are motivated and self-driven to provide excellent customer service in a human services environment.
- You have the demonstrated ability to undertake a range of administrative support services relating to the work of the team, including word processing, data entry, preparing correspondence and meeting papers and minutes, maintaining electronic and file records and support with meetings and events.
- You are able to confidently undertake pre-approved financial transactions in accordance with relevant policies and procedures.

**Essential requirements**

**Our commitment to diversity**

**What we offer**

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- Work-life balance with flexible work options including flex leave
- Leave options including 14 weeks’ parental or adoption leave
- Career development including access to study leave
- Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

**How to apply**
- Attach a resume (max. five pages)
- Attach a cover letter (max. two pages) outlining your skills, experience and suitability for the role

**Applications close 11:59pm, Tuesday 6th June 2023.**

**Please note**: