Recovery Specialist

2 weeks ago

Sydney, Australia Resolution Life Full time

Recovery Specialist

**At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide**

Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and 1.5 million customers, Resolution Life are providing existing customers with life insurance, super and investments.

**Why us?**

**Our platform vision is to be the leading in-force specialist life-insurer in Australasia by 2024, by being customer-obsessed and data-driven.**

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment. The strategic priorities of the platform are focused on ensuring the business is future-fit and sustainable, and to grow through bolt-on acquisition of in-force portfolios. We are guided by core behaviours that inform the way Resolution Life team members show up each day and interact with others.

**The Role**

The Recovery Specialist role is pivotal in achieving Resolution Life's goals and is focused on providing a high level of recovery service, rehabilitation coordination, disability management advice and coaching for claims teams. The Recovery Specialist plays a key role in identifying the customer's recovery needs and developing innovative strategies to facilitate recovery and return to work within the earliest realistic timeframe.

This opportunity is a 12-month leave cover contract based in either Sydney or Melbourne.

**Some of the things you will be accountable for include**:

- Provide a holistic review of cases, incorporating all available information, with a view to effectively advise and support Case Managers on strategies to assist Customers in returning to work
- Manages duration control, implementing recovery and RTW strategies to effectively control claim duration
- Ability to balance analytical skills whilst appreciating the practical and commercial considerations of implementing programs and initiatives
- Ability to work autonomously and provide effective business solutions which are aligned with business expectations
- Contributing to the development of impactful case management plans by reviewing and coaching toward the development of an evidence based strategy for managing the case toward the optimal claim outcome
- Correctly interprets information from a range of sources, including medical, bio psychosocial, financial, legal, investigative, occupational, and functional
- Prepares and actively contributes to Roundtable strategy discussions, external conferences and Employer Claims Reviews, as required
- Managing financial outcomes of external rehabilitation providers to ensure that a targeted approach to rehabilitation spend is maintained.

**What you bring**:

- Previous experience in a rehabilitation or clinical setting
- Some exposure to strategically assessing medical and/or disability claims is an advantage
- Extensive experience in dealing with complex illnesses and injuries
- Proven coaching and mentoring capabilities
- Understanding of the Risk Insurance market and associated products will be advantageous
- An appropriate qualification in Allied Health degree is required.

**Critical Skills**
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

**What Will We Do For You**:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be "virtual" with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.

Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

**Join us*

  • Recovery Specialist

    5 days ago

    Sydney, New South Wales, Australia Resolution Life Full time

    Recovery SpecialistAt Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwideResolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31...

  • Recovery Specialist

    2 weeks ago

    Sydney, Australia Resolution Life Full time

    **At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwide** Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and...

  • Recoveries Specialist

    2 weeks ago

    Sydney, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Supportive and collaborative team and management! - Attractive bonus incentive scheme on offer! From a family-started company to an ever-growing leading national business of over 20 years, we’re committed to being the most respected national insurance risk and solutions services...

  • Recoveries Specialist

    2 months ago

    Sydney, Australia Gallagher Full time

    **A brief overview on GB**: Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations. Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane,...

  • Recoveries Specialist

    2 weeks ago

    Sydney, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Supportive and collaborative team and management! - Attractive bonus incentive scheme on offer! Procare is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia. We...

  • Recoveries Specialist

    1 week ago

    Sydney Central Business District, Australia EML Full time

    **Recoveries Specialist**: NSW - Sydney CBD Workers Compensation Full Time **THE OPPORTUNITY** As part of our diverse team based in **Sydney**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. You will be responsible for handling and managing the process...

  • Recoveries Specialist

    6 days ago

    Sydney, New South Wales, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services Supportive and collaborative team and management Attractive bonus incentive scheme on offerFrom a family-started company to an ever-growing leading national business of over 20 years, we're committed to being the most respected national insurance risk and solutions services provider in...

  • Recoveries Specialist

    5 days ago

    Sydney, New South Wales, Australia Gallagher Full time

    A brief overview on GB:Gallagher Bassett is Australia's largest Third-Party Administrator (TPA).Our focus is refreshingly simple:we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and...

  • Recovery & Support Specialist

    6 days ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    Company and Job DescriptionAt TAL, people are at the heart of everything we do. We strive to support, grow, and achieve together. Our focus is on nurturing leadership, embracing diversity, recognizing excellence, and retaining top talent.Interested in joining us on this journey? We are seeking individuals who are committed to doing what's right, aiming high,...

  • Recovery Specialist

    6 days ago

    North Sydney Council, Australia MLC Life Insurance Full time

    MLC Life Insurance we have been protecting the lives of Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.The RoleAre you looking to advance your career utilising your rehabilitation expertise to coach and support a team of Claims Consultants in an alternative setting to...

  • Ict Disaster Recovery Specialist

    3 weeks ago

    Sydney, Australia eHealth NSW Full time

    **Employment Type**:Temporary Full Time - Exempt for a period up to 12 months - **Position Classification**:Health Manager Level 2 - **Remuneration**:$102,640 - $121,739 per annum plus 11% superannuation - **Hours Per Week**:38 - **Location**:Flexible work options include a mix of work from home and from our office based in Chatswood - **Requisition...

  • Recoveries Specialist

    2 months ago

    Sydney, Australia Combined Insurance Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Recoveries Specialist

    3 weeks ago

    Sydney, Australia Combined Insurance Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Recoveries Specialist

    2 months ago

    Sydney, Australia Chubb Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Recoveries Specialist

    3 weeks ago

    Sydney, Australia Chubb Full time

    Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Recoveries Specialist

    6 days ago

    Sydney, New South Wales, Australia Combined Insurance Full time

    Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Recoveries Specialist

    6 days ago

    Sydney, New South Wales, Australia Chubb Full time

    Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims...

  • Disaster Recovery Manager

    4 weeks ago

    Sydney, Australia Ignite Specialist Recruitment Services Full time

    **Disaster Recovery Manager** - Take the next step in your career with one of the Big MNC-Sydney / Melbourne. - Great working conditions with hybris works model. - Full time permanent opportunity **Job Summary for Seek**: Client seeks specified personnel who are Permanent Residents or Australian citizens. Hybrid Work Model, Sydney, and Melbourne...

  • Disaster Recovery Manager

    6 days ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Disaster Recovery Manager Take the next step in your career with one of the Big MNC-Sydney / Melbourne. Great working conditions with hybris works model. Full time permanent opportunityJob Summary for Seek:Client seeks specified personnel who are Permanent Residents or Australian citizens. Hybrid Work Model, Sydney, and Melbourne Location.About the...

  • Recovery Specialist

    2 months ago

    Sydney, Australia RTN Law Full time

    **JOB DESCRIPTION**: Redwood Services is an independent recoveries firm with a fresh perspective. We provide an innovative end-to-end claims experience tailored to the specific needs of each client. We work closely with some of Australia and New Zealand’s largest accident management companies to help recover debt in a timely and cost-effective manner...