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Recovery & Support Specialist
3 months ago
Company and Job Description
At TAL, people are at the heart of everything we do. We strive to support, grow, and achieve together. Our focus is on nurturing leadership, embracing diversity, recognizing excellence, and retaining top talent.
Interested in joining us on this journey? We are seeking individuals who are committed to doing what's right, aiming high, and working intelligently. Let's explore the possibilities together.
Seeking a Recovery & Support Specialist
We are looking for a Recovery & Support Specialist to provide expert guidance to our Claims team on matters related to returning to health and work. The role entails optimizing recovery outcomes within our portfolios and supporting Consultants in developing effective strategies to overcome barriers.
- Ensure adherence to TAL policies and procedures to align with our claims philosophy.
- Comply with external regulations and industry guidelines.
- Drive a culture of continuous process improvement.
- Contribute to company projects as needed.
- Undertake other responsibilities as assigned.
Recovery Support Functions
- Act as a subject matter expert in the field.
- Support Claims Manager in effective communication with health practitioners.
- Assist in analyzing medical reports and developing clear strategies for claims.
- Collaborate with stakeholders to implement recovery plans.
- Engage with employers for return-to-work planning.
- Ensure quality service delivery and performance evaluation.
- Collaborate across teams for best recovery practices.
- Review quality of support service referrals.
Team Capability Development
- Implement processes to identify claims at risk and remove barriers to successful outcomes.
- Coach Consultants on medical and return-to-work matters.
- Aid in capability enhancement across different areas.
- Provide insights on recovery services and customer stories.
- Deliver necessary training sessions.
Required Qualifications
- Minimum 4 years of experience in a similar role.
- Ability to devise strategies to address complex issues.
- Experience in disability management.
- Demonstrated expertise in rehabilitation services.
- Strong communication and negotiation skills.
- Focus on delivering exceptional customer service.
Join Us at TAL
TAL values diversity and is dedicated to creating an inclusive environment for all. We encourage individuals from various backgrounds to apply, even if you don't meet every criteria listed. Take the step to join us today or reach out to learn more.
Experience our inclusive recruitment process and reach out to our team for support at any stage.
We're proud to be recognized for our commitment to gender equality and diversity. Our connections with Diversity Council Australia and the Australian Network on Disability reflect our values.
Join us in acknowledging and respecting the Traditional Custodians of the Land and their enduring connection to the land and culture.
We believe in accountability and following ethical standards daily. Risk management is a shared responsibility.
