Recoveries Specialist

2 weeks ago

Sydney, Australia Gallagher Full time

**A brief overview on GB**:
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**Your Role**:
The Recoveries Specialist is responsible for managing a portfolio of claims whereby seeking reimbursement of claims costs against an at fault party or their insurer. With the opportunity to manage government related risk portfolios for, Emergency Services, Education, Police and Heath portfolios. In particular, this role focusses on liability discussions, demand notices, stakeholder liaison and record management and escalation while meeting Gallagher Bassett’s service standards.

**You will add value to Gallagher Bassett across the following**:

- End to end management of the recoveries process within a large portfolio of motor claims
- Provide outstanding customer focus to iCare, Government Agencies, Mercantile, Legal & external stakeholders
- Negotiate the recovery of claims (both insured and uninsured)
- Guarantee timely recovery of monies whilst at the same time boost recovery potential
- Ensure the appropriate recording and reporting of work via relevant systems and processes
- Make certain there is a focus on the delivery of outcomes in order to increase recovery success rates
- Review and prepare necessary legal documentation
- Provide team support as required

**We’re interested in hearing from people who possess**:

- Proven Recoveries experience
- Experience in general insurance, particularly motor or property claims, desired
- Industry specific ANZIIF qualifications (desirable) with a strong exposure to claims involving Third Party Liability
- Capability to outsource recovery needs and liaise with necessary recovery agents
- Ability to work autonomously whilst heavily reporting to the Motor Team Manager
- Excellent customer service
- Capacity to communicate effectively with Third Parties Insurers
- Expert grasp of Microsoft Word, Excel and Power point
- Ability to multitask and perform under pressure
- Excellent interpersonal, spoken and written communication skills
- Energy and flexibility to work with the Corporate team, and the desire to support projects identified as being critical to the long-term business plan

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Attractive remuneration packaging & Flexible work arrangements - including part-time WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and
- Employee assistance program for yourself and immediate family members.

**To apply**:
To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

**_GB is continuing to welcome new team members Australia-wide in a safe way during the COVID-19 Pandemic, prioritizing the wellbeing and safety of our people during this challenging time. Through digital onboarding and training, we are able to offer all team members connectedness and a sense of belonging to their team while working remotely. _**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

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