Customer Service Assistant

1 month ago

Brooklyn, Australia Ms Allure Pty Ltd Full time

Ms Allure is a growing jewellery and fashion accessories brand that offers stylish, high-quality pieces to customers across Australia, New Zealand, South Africa, and Canada. As a dynamic company, we are passionate about delivering an exceptional customer experience and are looking for a Customer Service Assistant to join our team. This role provides an exciting opportunity to work in a fast-paced environment while supporting a growing business.

**Position Overview**:
**Key Responsibilities**:

- **Order Fulfillment**: Process and manage online orders, including coordinating shipping and handling returns/exchanges.
- **Sales Event Assistance**: Assist with the planning, execution, and customer support during sales events and promotions.
- **Reception Duties**: Greet visitors, manage phone calls, and provide general administrative support at reception.
- **Product Knowledge**: Maintain up-to-date knowledge of Ms Allure’s products, services, and promotions to assist customers effectively.
- **Problem Resolution**: Handle customer complaints and issues with empathy and professionalism, ensuring customer satisfaction and loyalty.
- **Data Entry & Reporting**: Maintain accurate customer records, update order status, and support team with administrative tasks as needed.

**Key Skills & Attributes**:

- Excellent communication skills, both written and verbal.
- Strong customer service orientation with the ability to resolve issues quickly and effectively.
- Detail-oriented with strong organizational skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Positive, friendly attitude with a professional appearance.
- Proficient in Microsoft Office Suite and customer service tools (experience with Shopify or similar platforms is a plus).
- Experience in a customer service or retail environment is preferred.
- Flexibility to work three days per week, with potential for increased hours based on demand and performance.

**Why Join Us?**
- **Flexible Hours**: Start with a 3-day per week commitment, with the opportunity for additional hours based on business needs and performance.
- **Growth Opportunities**: As a growing business, there are opportunities for career advancement and skill development.
- **Dynamic Environment**: Work with a passionate and supportive team in a rapidly expanding brand.
- **Employee Discounts**: Enjoy exclusive discounts on our jewellery and fashion accessories.

If you're passionate about fashion, eager to help customers, and excited about the opportunity to contribute to a growing brand, we'd love to hear from you

**Job Type**: Casual

Pay: $26.72 per hour

Expected hours: 25.5 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Day shift

Supplementary Pay:

- Christmas bonus

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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