Passenger Services Agent

6 months ago

Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

**What you will be doing**
- Passenger check-in with attention to detail and efficiency
- Deliver exceptional customer service throughout interactions
- Validate passports and other essential travel documents accurately
- Tag baggage, arrange seating, and issue boarding passes proficiently
- Ensure strict compliance with safety and security protocols

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

**Safety, Security and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security & compliance.

**What we are looking for**
- Proficient computer and typing skills for efficient operation.
- Professional and courteous communication, both verbal and written
- High attention to detail with excellent organizational abilities
- Positive attitude and ability to problem-solve in a fast-paced setting.
- Strong teamwork skills and commitment to maintaining high standards.
- Ability to work a 7-day evening shift roster without restrictions.
- Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.

**What's in it for you**
- A growing global company with ongoing career opportunities.
- All training is provided onsite by our qualified trainers, along with on-going staff training and development programs.
- Airport location close to public transport.
- Discounted car parking.
- All uniform and personal protective equipment (PPE) provided.
- On-site Physio, complimentary treatments for all team members
- Staff discount on duty-free items in the staff store, including cologne/perfume, wine and spirits, make up.
- Above industry standard for remuneration

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions

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