Community Services Consultant

4 weeks ago

Glebe, Australia The Benevolent Society Full time

**Full time position based at our National Office in Glebe**:

- ** $74k - $79k inclusive of Super + Salary Packaging**:

- ** Flexible Friendly organisation, Hybrid work options available**

**About the role**

As our Community Services Consultant, you will be the **first point of contact** for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children and families. You will be a part of our Support Centre which assess and directs incoming calls to our organisation to help **connect clients to much needed services**.

Being the voice of our organisation, we are looking for a **compassionate** person with a genuine **desire to help others** who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

**Duties**
- Assess client eligibility and suitability for our services
- Identify risks and vulnerabilities and connect caller to internal and external specialist teams based on their needs
- Assist callers in navigating Government funding systems (NDIS, My Aged Care)
- Conduct referral/intake support all while providing a calming and informative customer experience

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home _even more pay_
- **Motor Vehicle Packaging Options - **to suit your lifestyle.
- **Work/Life Balance - **Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees.
- **Recognition and Reward - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth

**Skills & Experience**

We want you to be successful in your new role This means you'll have experience in the **community services** sector and:

- Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
- Excellent communication skills (verbal and written)
- Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
- Customer service experience, phone-based experience, or experience working call centers is preferable
- High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
- Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations

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