Community Services Consultant

5 months ago


Glebe, Australia The Benevolent Society Full time

**Part-time position based at our National Office in Glebe**:

- ** $79k - $84k Pro-Rata Inclusive of Super + Salary Packaging**:

- **Flexible Friendly organisation, Hybrid work options available**

**About the role**

As our Community Services Consultant, you will be the **first point of contact** for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children and families. You will be a part of our Support Centre which assess and directs incoming calls to our organisation to help **connect clients to much needed services**.

Being the voice of our organisation, we are looking for a **compassionate** person with a genuine **desire to help others** who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

**Duties**
- Part-time 32 Hours per week
- Assess client eligibility and suitability for our services
- Identify risks and vulnerabilities and connect caller to internal and external specialist teams based on their needs
- Assist callers in navigating Government funding systems (NDIS, My Aged Care)
- Conduct referral/intake support all while providing a calming and informative customer experience

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home _even more pay_
- **Motor Vehicle Packaging Options - **to suit your lifestyle.
- **Work/Life Balance - **Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees.
- **Recognition and Reward - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- ** Our Reconciliation Commitment** - First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our **First Nations Staff Reference Group** & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

**Skills & Experience**

We want you to be successful in your new role This means you'll have experience in the **community services** sector and:

- Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
- Excellent communication skills (verbal and written)
- Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
- Customer service experience, phone-based experience, or experience working call centers is preferable
- High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
- Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations



  • Glebe, Australia The Benevolent Society Full time

    **Full time role based in Glebe**: - ** $74k - $79k inclusive of Super + Salary Packaging**: - ** Flexible Friendly organisation, hybrid work options available** The Benevolent Society works in partnership with the Commonwealth Department of Social Services, to deliver the National Disability Gateway Services. The Disability Gateway will assist people...


  • Glebe, Australia The Benevolent Society Full time

    **Full time role based in Glebe**: - ** $79k - $84k inclusive of Super + Salary Packaging**: - ** Flexible Friendly organisation, hybrid work options available** The Benevolent Society works in partnership with the Commonwealth Department of Social Services, to deliver the National Disability Gateway Services. The Disability Gateway will assist people...


  • Glebe, Australia Elevate Community Services Full time

    Disability Support Worker Company: Elevate Community Services Position Type: Full-time/Part-time/Casual About Elevate Community Services: Elevate Community Services is a leading organization committed to providing high-quality support services for individuals with disabilities. Our mission is to empower and enhance the lives of those we serve by promoting...


  • Glebe, Australia The Benevolent Society Full time

    **Full time role based in Glebe**: - ** $74k - $79k inclusive of Super + Salary Packaging**: - ** Flexible Friendly organisation, hybrid work options available** **The Benevolent Society considers that being Aboriginal and/or Torres Strait Islander is a genuine occupational requirement under s14 of the Anti-Discrimination Act NSW 1977 / s25 of the...

  • Direct Support Worker

    5 months ago


    Glebe, Australia Community Connections Australia Full time

    **Work close to home in the Glebe area**: - **Work/Life Balance**: - **Ongoing Paid Training Provided** Community Connections Australia (CCA) is a NDIS and iCare accredited service provider that provides high quality and personalised supports for people living with a disability. CCA is looking for a capable and talented individual in the Glebe area. We...

  • Direct Support Worker

    5 months ago


    Glebe, Australia Community Connections Australia Full time

    **Work close to home in the Glebe area**: - **Work/Life Balance**: - **Ongoing Paid Training Provided** Community Connections Australia (CCA) is a NDIS and iCare accredited service provider that provides high quality and personalised supports for people living with a disability. CCA is looking for a capable and talented individual in the Glebe area. We...


  • Glebe, Australia Your Choice HomeCare Full time

    **_Make a difference with a rewarding career!_** We are seeking Support Workers for **Casual** and **Part Time **positions to service our clients in **the Glebe Area.** Here at Your Choice Home Care we are passionate about delivering reliable, high quality aged care, disability support and a range of other home services. Our clients enjoy the benefit of...

  • Service Leader

    5 months ago


    Glebe, Australia Uniting Vic.Tas Full time

    **Leading community services organisation**: - **Salary packaging, and competitive sector remuneration**: - **Dedicated non-contact time**: - **Supported by your OSHC Director and Educational Leader**: - **60% discount on childcare fees for Uniting employees**: - **Well established existing team** An exciting opportunity to open and operate our Outside...


  • Glebe, Australia The Benevolent Society Full time

    **Full time role-Hybrid or Fully Remote Opportunity**: - **$82k - $96k Inclusive of Super + Salary Packaging**: - ** Flexible Friendly organisation, hybrid work options available** The Benevolent Society works in partnership with the Commonwealth Department of Social Services, to deliver the National Disability Gateway Services. The Disability Gateway...


  • Glebe, Australia Advantage Healthcare Support Nursing Agency Full time

    Advantage Healthcare Support Nursing Agency is a well-established yet contemporary organisation that provides support services to people with a disability with respect, courtesy, and dignity. As a Community Support Worker, you will be part of a dedicated team that makes a difference to the lives of the people we take care of. We pride ourselves on the...


  • Glebe, Australia Advantage Healthcare Support Nursing Agency Full time

    Advantage Healthcare Support Nursing Agency is a well-established yet contemporary organisation that provides support services to people with a disability with respect, courtesy, and dignity. As a Community Support Worker, you will be part of a dedicated team that makes a difference to the lives of the people we take care of. We pride ourselves on the...


  • Glebe, Australia Malibu Market & Design Full time

    This role is entirely remote and offers full/part-time hours with flexibility. We are ready to schedule interviews for this week. **Preferred Experience/Skills**: - Great communication skills - Ability to listen to and understand customer needs - Good problem-solving skills - Comfortable working remotely and independently - Willingness to learn and develop...


  • Glebe, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Glebe NSW location**: - **$32.25 per/h + comm.**: - **Gtd 20hrs per week (8.00am to 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...


  • Glebe, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Glebe Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:30 to 12:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We...


  • Glebe, Australia Gold Care Home Services Full time

    **Gold Care Home Services are looking for passionate and caring professionals to join our team!** **MUST HAVE VEHICLE & COMPREHENSIVE INSURANCE LIVING IN CBD AREA ONLY IN SYDNEY, AUSTRALIA** We have multiple positions available across Sydney, with a key focus in CBD areas only in Sydney, Australia. At Gold Care Home Services, our staff are our priority,...


  • Glebe, Australia Accor Full time

    **About Us**We are Accor, a leading hospitality company that operates a selection of Qantas Lounges globally. Our mission is to provide exceptional service to our customers while demonstrating genuine passion for customer satisfaction.**Job Summary**We are seeking a highly motivated and experienced Food and Beverage Duty Manager to join our team at the...

  • Laboratory Assistant

    3 months ago


    Glebe, Australia TML Pathology Full time

    Laboratory Assistant **Job reference**: #11976**Brand**:TML Pathology**Location**: Hobart Region**Work type**: Full Time (Max Term) 38 hours per week**Schedule**: Ability to participate in a 24/7 roster. Various shifts between Monday to Sunday and Public Holidays, as required.**About **us** - TML Pathology is part of Healius Limited, one of Australia's...

  • Ip Noc Manager

    5 months ago


    Glebe, Australia TPG Telecom Full time

    Exciting time to join a top 100 ASX listed business with big goals - Access to a great selection of benefits - Highly supportive and fun team environment! We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include...

  • Peer Support Worker

    1 month ago


    Glebe, Australia Intensive Support Full time

    **Peer Support Worker - Job Description** Intensive Support Peer Support Workers use their personal lived experience of mental health recovery to support people who are on their journey of recovery (people). Peer Support Workers communicate their stories skilfully and work with other mental health and community professionals to support people's...

  • Lead Educator

    1 week ago


    Glebe, Australia Uniting Vic.Tas Full time

    **Permanent Part Time Leadership Role.**: - **Salary packaging, and competitive sector remuneration**: - **60% discount on childcare fees for Uniting employees** Do you want to work for a company that is compassionate, bold, imaginative and respectful, where we work as a team to deliver the best experiences and outcomes for children, families and...