Office & Customer Success Manager

6 months ago


Mount Waverley, Australia Dotsquares Pty Ltd Full time

We are 22 year old full stack development agency with strong global presence and a reputation of delivering cost effective solutions, using the latest technologies, supported by onshore project managers and a large offshore development team.

Join a dynamic company that is consistently growing YOY as we specialize in delivering a complete range of fully managed and secure customized Websites, Mobile Apps, Software, CRM systems and support services that are designed to help businesses substantially reduced their development and maintenance costs by using our balanced onshore and offshore services.

You will be required to:

- Provide detailed information about services and address any questions or concerns.
- Utilize Customer Relationship Management (CRM) systems to track and manage leads effectively.
- Document interactions, update lead statuses, and ensure accurate data entry.
- Ensure timely and consistent follow-up with inbound leads to maintain their interest and move them through the sales pipeline.
- Liaise with internal staff at our large overseas development center to arrange client proposals
- Proposal follow ups
- Ensure high standards of professionalism and client satisfaction
- Must possess good customer service skills
- Good computer knowledge
- Manage CRM

Preferred:

- Associate or Bachelor's degree or Diploma
- Minimum 1-2 years experience

Base salary $60K to $80K depending on experience.

Dotsquares is a full-service technology group with a track record of providing outstanding end-to-end solutions to our clients worldwide.
- A great team of people to work with
- Access to the latest and greatest technology and in-house products
- Superb Career development
- High levels of reward and recognition for over achieving
- A company that genuinely cares about YOU
- Flexibility to 'Work From Home'/office in a way that brings out the best in you and the business

**This role is based out of our South East Melbourne Office.**

**Feel free to call and discuss the role with us between 10am to 6pm**:
**M: 0425672323**

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission

Work Authorisation:

- Australia (required)

Ability to Commute:

- Mount Waverley, VIC 3149 (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person



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