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Service Advisory Supervisor

3 months ago

Welshpool, Australia WesTrac Full time

Posted Date: 31 May 2024- Location: Welshpool, WA, AU, 6106**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Rebuilds Operations Support Manager**, the **Service Advisor Supervisor****:

- Machine Rebuilds** is responsible for the allocation of workload and people management for a team of Rebuild Service Advisors. The role is accountable for the management of leads and opportunities and output of the RSA team. This includes management and professional development of RSA team members in correct process and market leading strategies when carrying out estimation along with customer engagement to understand, manage and deliver on expectations.

The team supervised are responsible for providing the preliminary and final scopes of work, quotations/estimates, variation estimates, part listings/BOM’s and information to the relevant stakeholders to execute the safe and efficient rebuild of equipment within the department.

Occasional site travel is required as a part of this role’s duties.

**Location**: Welshpool, WA

**Roster**:5/2 10.5hrs (Permanent Full-Time)

**To be successful the following is required**:

- Trade Qualification or similar in the field of Plant Mechanics, HD Auto Electrical
- Leadership Experience in a similar role
- Extensive experience with Caterpillar products and proficient with Caterpillar SIS 2.0
- Experience with Pricing and planning systems and tools (MS Project, Smart Sheet, Uptake, Excel, IDS)
- Experience in project management with sound stakeholder management strategies
- Proven time management skills
- Sound conflict resolution and negotiation skills are a must for this role
- A team building skill set and the ability to network between teams effectively is essential
- Proven experience in development of teams and individuals

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly and flexible workplaces
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_
- Job#_ _2206_