Billing Officer

2 weeks ago

Newcastle, Australia Hunter Water Full time

Fixed term 12 month contract, part time 4 days per week
- Get the balance right - flexible working options available
- Support the sustainable delivery of an essential service to the Lower Hunter community

We are seeking a Billing Officer to join our Retail and Front line Services Group, Customer Services Division.

**Our Company**

At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other.

At Hunter Water we fundamentally believe in and commit to diversity and inclusion. We value an individual's unique capabilities, backgrounds, experiences and characteristics. We rely on these diverse perspectives to drive innovation and collaboration, to deliver the best outcome for our customers and communities.

We are embarking on a new strategic direction to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future.

At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to:
Excellent flexible working and additional leave benefits including:

- Additional Public Holidays, RDOs
- 5 days additional paid Carers Leave per annum
- Paid Community Service Leave
- 14 weeks paid Parental Leave for both parents
- Access to hybrid work and other flexible options

Health & Wellbeing benefits including:

- Fitness passport
- Access to discounted health fund and health services
- Access to the Employee Assistance program

Remuneration & Hours:

- 35 hour working week****:

- Reward and Recognition Program
- Salary Band 2 plus Superannuation

***The Opportunity**

As the Billing Officer you will be primarily responsible for accurate and timely operational delivery of billing and revenue assurance transactions in compliance with processes and procedures to ensure quality customer service.

**What you'll do**:

- Billing activity for all customer groups in accordance with HunterWater Policies and Customer Contract: includes meter reading,premise management, meter maintenance, billing, standpipes, remittance and conveyancing processing and bulk billing.
- Accurate and efficient delivery of all billing operational processes. Includes investigation and follow up of missing or conflicting billing and meter data.
- Maintain and promote a high standard of quality customer services including timely response to all customer enquiries and complaints.
- Data analysis, actioning and reporting to ensure the accuracy of information used to complete the customer billing process.
- Ability to contribute towards billing related projects and improvements.
- Other duties within Customer Services as required.

**What you'll need to be successful**:
**Essential Criteria**:

- Demonstrated experience and proficiency in using billing and/or customer information
systems.
- Demonstrated customer service experience
- Strong team player that actively contributes to team performance
- Demonstrated ability to work efficiently to deadlines and to effectively manage challenging
and changing priorities.
- Outstanding verbal and written communication skills with a specific focus on effective
customer relations
Outlook.
- Proven ability to work autonomously with a customer outcome driven focus.
- Ability to be self-driven and exercise judgement to identify issues and provide meaningful
solutions in an efficient manner.

***Desirable Criteria**:

- Certificate III in Business Administration
- Experience working within a Government and/or utility agency.

**Application Steps**:
To be considered for this position applicants must submit a cover letter addressing the Selection Criteria and provide a current resume.

**Application closing date**:Monday 10 June.

**Contact**: Tahleigha Powell **Phone**: 0497 939 817

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