Manager - Marketing Operations

2 months ago

Sydney, Australia KPMG Full time

KPMG Origins creates trustworthy ecosystems to enable streamlined interactions across organisations, industries and international borders. Our goal is enable these ecosystems to thrive to address global problems such as cost of living, food insecurity, sustainability, human rights and consumer transparency.

**Your Opportunity**

Forming part of the KPMG Futures team your duties will include:

- Implementing our operations function by developing a deep understanding of our key ICPs and end customer requirements for success.
- Support forecasting via commercial reporting on sales and marketing funnels
- Driving customer acquisition and retention by understanding their business needs and helping them succeed throughout the whole of customer lifecycle.
- Scheduling content to assist with customer success and new customer acquisition
- Representing the voice of the customer to inform our sales team’s process and product roadmap, as well as supporting the creation of relevant 1-sheets and materials.
- Leading and executing onboarding to the KPMG Origins platform, including subsequent customer education to create a unique and happy experience for new Customers.
- Leading the development and operation of the KPMG Origins support processes.
- Acting as the primary point of contact for KPMG Origins Customer queries.
- Playing a key role as part of the team in delivering recurring revenue growth.
- Support the tracking of contract negotiation, agreements, invoicing and collections to ensure we maintain positive pipeline velocity and revenue cycles.
- Use your experience to make independent judgements on functions and projects to resolve issues and streamline business operations.

**How are you extraordinary?**
- You are experienced in** **SaaS sales and marketing enablement
- You are experienced in** **CRM and pipeline admin (building workflows, maintaining dashboards and reporting)
- You are hold good** **knowledge of BI tools and/or basic level reporting

**Your Experience**

At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:

- Several years of experience in business operations, marketing or Customer Success in a B2B environment
- Experience working with cross-functional teams
- The ability to write or manage an external resource to produce content in our brand voice

**Salary range**:110k -125k inclusive of superannuation

**Additional Information**:
KPMG is one of the most trusted and respected global professional services firms. We partner with clients across an array of industries to solve complex challenges, steer change, drive disruption, and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._

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