Motor Assessor

2 days ago

Melbourne, Australia IAG New Zealand Full time

Make a difference as a Motor Assessor

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We are looking for highly motivated trade qualified people to join our assessing team in both metropolitan and regional Victoria and ACT for full time, permanent positions.

You will use your technical expertise to assess motor vehicles to ensure a fair and reasonable claim outcome, as well as provide an exceptional level of communication and service to our customers and smash repair network. You will have the opportunity to make a positive impact on our customers and the motor vehicle repair industry.
- This role is about making a difference and having a meaningful impact to our customers.
- The position requires you to work flexibly across various locations including our assessing sites, smash repairers, office and home and may require rotational rostered hours within our teams.
- In addition to all IAG benefits, the position provides a tool of trade vehicle.

Key Responsibilities:

- Assess motor vehicle claims, inspect damage, and use your trade experience and training to determine fair and reasonable repair costs and ensure the correct method of repair and settlement is established. - Provide an extremely high level of customer service. Relationship building and people interaction are a large part of this role.
- Complete vehicle quality inspections and other tasks associated with motor vehicle assessing.
- You must be a team player and willing to learn and work collaboratively both in office and out in the field.
- Problem solve issues between IAG and our customers and repairers to establish fair and reasonable outcomes.

**ABOUT YOU**
- All applicants MUST possess relevant Australian motor vehicle trade qualification (minimum Cert 3 in Panel Beating or Spray Painting or Mechanic)
- 5 years experience in the field of your trade. - Demonstrate strong technical experience in the motor vehicle repair industry.
- Must have full Australian driver’s license.
- Excellent customer focus, negotiation and communication skills.
- Ability to perform collectively with peers in a team environment.
- Have strong fraud detection, decision making and conflict management skills.
- Previous quoting or assessing experience within the smash repair industry would be an advantage but not essential.

We provide a full training program and ongoing coaching and support.

Applications close Friday 23 February 2024.

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you can enjoy:
1. Welcome Back cash bonus when returning from parental leave.

2. Grow your financial future with 13% superannuation as standard

3. Access up to 50% off personal insurance, including home and motor insurance

4. Keep your skills current and accredited with the IAG Academy portal

5. Carers and parents hub and support

We’re committed to the reconciliation movement in Australia for Aboriginal and Torres Strait Island peoples and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

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