Service Enablement Coordinator
4 days ago
**Posted**:
03/01/2025
**Closing Date**:
17/01/2025
**Salary**:
$56.29 - $56.29
**Job Type**:
Permanent - Full Time
**Location**:
South Brisbane
**Job Category**:
Housing
**Life at Vinnies**
At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.
**What we can offer you**
- Work with a purpose - not your average organisation and not your average role
- Competitive hourly rate and excellent employment benefits under our Employee Agreement
- Salary packaging arrangements - helping you save on tax
- Access to our Employee Assistance Program - our employees are our most valuable asset
- A welcoming and inclusive environment where you’ll always feel part of a team
Job Description
**The Role**
The Service Enablement Coordinator is responsible for leading and optimising non-customer-facing functions to enhance the overall efficiency and effectiveness of service delivery. The role requires strategic alignment with St Vincent de Paul Society Queensland Housing’s mission and strategic goals, driving operational excellence through policy development, workflow analysis, and resource management.
Working collaboratively with internal teams and stakeholders, the Service Enablement Coordinator will manage various relationships, enhance service standards and practices, oversee compliance frameworks, and implement process improvements that reduce inefficiencies and elevate performance. This role plays a pivotal part in supporting staff with the tools and resources necessary for seamless operations, fostering an innovative and high-performing culture, and driving change initiatives across the organisation. The Service Enablement Coordinator ensures compliance with legislative requirements, mitigates risk through continuous monitoring, and contributes to the Society's strategic objectives through proactive leadership and operational oversight.
**Key Responsibilities**
Service Enablement:
- Strategic Alignment: Align with and promote St Vincent de Paul Society Queensland Housing strategic plan, ensuring all internal operations contribute to achieving organisational goals and enhancing operational efficiency.
- Operational Strategy: Collaborate in developing the organisation's strategy by optimising back-end operations and ensuring robust support for service delivery functions.
- Policy Development: Develop, implement, and continuously review policies and procedures to ensure operational excellence, compliance with legislative requirements, and alignment with the organisation’s mission and strategic objectives.
- Workflow Analysis & Process Improvement: Lead the analysis of internal workflows, identifying areas for improvement. Implement efficient processes that enhance resource allocation, productivity, and reduce waste, focusing on non-customer-facing functions.
- Vendor & Contractor Management: Manage relationships with vendors and contractors, ensuring service-level agreements are adhered to, and contractual obligations are met. Regularly review and assess vendor performance to ensure operational and financial efficiency, seeking to optimise supplier relationships for improved outcomes.
- Budget & Resource Management: Provide input into budget development for non-customer-facing functions, monitor expenditure, and implement cost-control strategies to maximise the efficient use of resources.
- Operational Initiative Execution: Manage the successful rollout of operational initiatives within prescribed timelines, ensuring alignment with both strategic and functional objectives.
- Internal Team Support: Support internal staff teams by providing the necessary resources, tools, and guidance to enable effective service delivery across tenant and property management functions.
- Collaborative Partnerships: Identify and foster innovative collaborations that improve operational efficiency and expand the organisation's program portfolio to enhance support for tenants.
- Stakeholder Relationships: Maintain productive working relationships with key internal and external stakeholders to benefit both the organisation and its tenant base, ensuring open communication channels and effective collaboration.
Compliance & Operational Control:
- Compliance Adherence: Ensure that internal operations comply with all relevant legislative requirements, program specifications, and organisational policies
- Risk Mitigation & Audit Readiness: Develop and oversee monitoring frameworks to mitigate risks and enhance audit readiness, ensuring operational processes are compliant and regularly assesse
-
Talent Enablement Coordinator
7 months ago
Brisbane, Australia MinterEllison Full time**Location**: Brisbane, Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means...
-
Housing Service Delivery Coordinator
2 months ago
South Brisbane, Australia St Vincent de Paul Society Full time**Posted**: 11/11/2024 **Closing Date**: 26/11/2024 **Salary**: $54.65 - $54.65 **Job Type**: Permanent - Full Time **Location**: South Brisbane **Job Category**: Housing **Life at Vinnies** At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading...
-
Program Coordinator
7 months ago
Brisbane, Australia Queensland Police Service Full timePolice connecting at risk and vulnerable community members to external support service providers has become an embedded strategy of QPS frontline operational policing. Simply known as 'Police Referrals', this strategy enables early and effective interventions in relation to a broad range of social issues where referred individuals are engaged to achieve...
-
Coordinator
7 months ago
Brisbane, Australia Queensland Police Service Full time**The core capability requirements for this role are**: - Provide leadership and direction to coordinate and manage human and physical resources within an area of responsibility to ensure operations are aligned with relevant standards and policies, community expectations and client needs. - Manage purchasing, payments, and new and ongoing contracts,...
-
Manager Business Services Enablement
7 months ago
Brisbane, Australia National Injury Insurance Agency Queensland Full timeYour roleManage, integrate, monitor and improve business services across MAIS-Q and lead the delivery of projects and actions that drive the development and implementation of enabling strategies and plans, ensuring business continuity, governance and access that meet the agency needs now and into the future, ensuring programs of work are evaluated using...
-
Manager, Business Services Enablement
6 months ago
Brisbane, Australia National Injury Insurance Agency Queensland Full timeYour roleManage, integrate, monitor and improve business services across MAIS-Q and lead the delivery of projects and actions that drive the development and implementation of enabling strategies and plans, ensuring business continuity, governance and access that meet the agency needs now and into the future, ensuring programs of work are evaluated using...
-
Service Coordinator
7 months ago
Brisbane, Australia Accord Care Full time**Accord Care Qld Pty Ltd.** We have an amazing opportunity for a confident, experienced coordinator to join our team at Accord Care. This role will enable you to utilise your skills in the coordination of disability and mental health support services across southeast Brisbane. Ideally you will be a resilient, committed individual with a sound understanding...
-
Workforce Coordinator
7 months ago
Brisbane, Australia Queensland Police Service Full timeWe provide a strong and inclusive team culture committed to the development and growth of our members across several disciplines. Your key accountabilities **The core capability requirements for this role are**: - Consult with District Watchhouses to monitor capacity and forecast availability to ensure the current and future capacity does not exceed build...
-
Client Services Coordinator
2 days ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in an office-based customer service team. This is a customer service environment where you’re encouraged to use your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of Client Services...
-
Coordinator (Maintenance Control Services)
3 months ago
Brisbane, Australia Queensland Police Service Full timeWant to be part of something big, bold and cutting edge? Want to make a meaningful difference within your community? With Queensland Police Service's Frontline & Digital Division, you'll join a dynamic team finding innovative solutions which directly contribute to positive community outcomes. The Frontline & Digital Division offers a supportive and...
-
Workforce Coordinator
7 months ago
Brisbane, Australia Queensland Police Service Full timeThe State Custody Unit in partnership with the Department of Children, Youth Justice and Multicultural Affairs Youth Justice Custody Team, monitors all youths in custody in watchhouses and the movements from Youth Detention Centres across the State daily. We provide a strong and inclusive team culture committed to the development and growth of our members...
-
Project Coordinator
4 days ago
Brisbane, Australia Service Stream Full timePrimary Location Brisbane - Kingsgate Job Description Summary An exciting opportunity has arisen for a Project Coordinator to join Service Stream in our Kingsgate office About the Role Service Stream’s Telecommunications division are currently seeking a Project Coordinator to join our growing company. You will be responsible for the end to end...
-
Sales and Event Coordinator
2 months ago
Brisbane, Australia Parliamentary Service Full timeAbout Queensland Parliamentary Service The Queensland Parliamentary Service (QPS) is an independent agency that provides a range of services and facilities to support the operation of the Queensland Parliament. The Catering Services department operates four outlets within the precinct: Strangers' Dining Room and Lucinda Bar, Members' Dining Room and the...
-
Customer Success Program and Enablement Leader
5 months ago
South Bank, Australia Corporate Traveller Full time**Job no**: 522836 **Brand**: Corporate Traveller **Work type**: Full time **Location**: Queensland **Categories**: Operations & Professional Services, Wholesale & Product Corporate Traveller, part of the Flight Centre Travel Group, is Australia's leading travel management company for SMEs and a top global brand within FCTG. We aim to streamline the travel...
-
Technical Services Coordinator
20 hours ago
Brisbane, Australia BD Full timeJob Description Summary To actively contribute to the GCS Team by providing superior customer service and technical support for ROWA, Infusion and Pyxis, via coordination of the Remote Service Technicians (nationally), working in conjunction with the Service & Support Administration Manager to deliver effective Training outcomes, and develop Strategies that...
-
Training Coordinator
7 months ago
Brisbane, Australia Queensland Police Service Full time**The core capability requirements for this role are**: - Provide leadership and direction to plan, coordinate and facilitate training programs in area of responsibility in support of improved professionalism, effectiveness and efficiency of staff and the Service in accordance with relevant service and national standards. - Manage coordination of education...
-
Study Coordinator
7 months ago
South Brisbane, Australia Mater Group Full time**Job no**: 499052 **Work type**: Fixed Term, Permanent **Location**: South Brisbane **Categories**: Registered Nurse/Midwife, Research **About the role** Mater Research has an exciting opportunity for a **Study Coordinator** to join our **Respiratory Clinical Trials Team. **This position will be offered as a **full time, maximum term**, 2 year...
-
Aurion Coordinator
20 hours ago
Brisbane, Australia Parliamentary Service Full time**The Aurion Coordinator is primarily responsible for**: - undertaking data management and system administration services within Parliamentary Service's HRIS (Aurion); - performing day to day Aurion system and user-support activities; - undertaking end of pay cycle and end of period activities to ensure the effective operation of payroll activities; -...
-
Training Coordinator
7 months ago
Brisbane, Australia Queensland Police Service Full timeThe work environment is located at Oxley Police Academy. The facility incorporates large open spaces, training rooms, an 0n-site café, access to free gymnasium and secure car parking for all staff. There may be a requirement to transition the location of this role to the Wacol facility in the future. **The core capability requirements for this role...
-
Head of Product Operations/enablement
2 months ago
Brisbane, Australia Squiz Full time**Are you passionate about turning powerful technology into customer success stories?** We're seeking an exceptional Head of Product Operations & Enablement to orchestrate the adoption and optimization of our Digital Experience Platform (DXP). Join us in revolutionising how businesses leverage our DXP to achieve their digital transformation goals. If...