Account Coordinator

2 weeks ago


Sydney, Australia DEPT® Full time

**WHO ARE WE?**

The bigger picture**: DEPT® **is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.

Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our _'big enough to cope, small enough to care'_ ethos, providing an inclusive, supportive and an exciting place to accelerate your career.

This role is part of our Personalised Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Ancestry, Walmart, and more

**JOB PURPOSE**:
As an Account Coordinator, you will be responsible for supporting the eBay client services team towards successful campaign delivery.

Working closely with the Senior Account Manager, you will review copy, design and onsite assets against client briefs. You will be required to review and set up campaigns on our ops platform, set-up presentations and decks for clients and internal meetings.

**KEY RESPONSIBILITIES**:

- Help manage client briefs from start to finish alongside Senior Account Manager, helping to ensure successful delivery to client deadlines across multiple campaigns
- Liaise with clients and help manage their expectations
- Re-lay client feedback to designers, copywriters and merchandisers & plan and manage workloads of the team
- Ensure client requirements are met whilst protecting DEPT® values/brand
- Manage multiple projects at any time, often at different stages of the process
- Support the wider emerging client team with administrative tasks
- Be highly organised, with a strong attention to detail and great time management skills
- Take initiative within a busy team and support where possible
- Work alongside Senior Account Manager, to schedule resources daily
- Liaise with designers to collect creative assets to include on weekly creative review deck
- Ask Senior Account Manager questions or escalate up when unsure
- You will also be required to work in the office at least two days a week, alongside the eBay team

**SKILLS AND PREVIOUS EXPERIENCE**:

- Active interest in digital marketing and looking to start a career in an agency environment
- Extremely organised, with the ability to manage multiple projects simultaneously
- Ability to work under pressure and meet deadlines with ease and efficiency
- Highly motivated and personable individual
- Strong attention to detail
- A great team player who is keen to get stuck in supporting multiple projects
- Excellent oral and written communication skills
- Advanced working knowledge of Microsoft Office Packages

**WE OFFER**:

- 20 days' holiday exclusive of bank holidays
- 10% employer superannuation (pension) contribution (via SuperStream)
- Mental health support
- A flexible, hybrid working policy
- Possibilities to do what you do best and to develop your skills further with training, development and certifications
- Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT®
- Annual trip to the DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all-expenses-paid weekend of fun
- Global Annual DEPT® Cares Day which cadets can donate their skills to support local charities
- Other soft benefits including, refreshments provided in the office and a social calendar with weekly and monthly events on a team or agency level

**DEPT® **is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

Learn more about our diversity, equity, and inclusion efforts here.


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