Workflow After Hours Optimiser

3 weeks ago

Melbourne, Australia nbn™ Full time

Job Expectations

Workflow After Hours Optimiser

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Workflow After Hours Optimiser reporting to the Workflow Delivery Manager.

A bit about your role

In this role, you will be responsible for monitoring technicians and work order completion outside of normal business hours, monitoring technicians and performing HSE checkpoints for planned outage/maintenance work outside of normal business hours and sourcing resources for after hour recalls.

Accountabilities span cross both Networks and Service Simplex work programs with sourcing of field resources (IWF and SDP) after hours and weekends. Where required additional tasks are to be sourced and assigned to Networks field engineers/ technicians to ensure they are fully utilised while keeping key stakeholders such as the Network Operations Centre (NOC) and Field Area Managers informed of any risks.

A bit about you

To be successful in this role you will bring relevant experience in workforce management or project management in the deployment, operations, and maintenance of outsourced environments.

You have a proactive mindset and can actively seek out opportunities to drive process improvement initiatives.

You will showcase strong multi-tasking capabilities, the ability to effectively manage real
- time jeopardy situations and provide feedback to key stakeholders including Field supervisors and Internal Resolver Groups.

Finally, you are comfortable working with ambiguity and can quickly adapt based on changing conditions and a dynamic rollout schedule.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. We’ve created Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

Where to from here?

Worker Type

Permanent

Time Type

Full time

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