Product Specialist Mbd Vic

2 weeks ago

Scoresby, Australia Thermo Fisher Scientific Full time

**Position Description**:
**Key Responsibilities**:
A predominantly field-based sales role, the Product Specialist is the primary lead generator and customer contact for the microbiology business, providing competitor and market knowledge, execution of commercial strategies and diligent management of a sales pipeline and process to meet or exceed operating plans.

The role ensures the needs of our customer can be met and supported, and that Thermo Fisher Scientific is a supplier of choice for the defined product range.

**Sales Execution**
- Achieve monthly, quarterly and annual sales targets for the VIC and TAS territory
- Provide an accurate sales forecast on a monthly basis for the microbiology business areas.
- Design and implement effective business territory plans
- Use data analysis tools to optimise sales and margin metrics for key customer accounts
- Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams
- Understand the broader business areas and generate leads, driving a whole of business approach

**Product Specialist Expertise**
- Understand the regulatory environment these products and customers work within
- Assist Product Management team to ensure inventory and product forecasting targets are met and customer/marketing expectations are achieved.
- Conduct product demonstrations, seminars and participate in customer engagement activities as the need arises to support the growth strategy
- Work with Technical and Service teams to resolve customer technical issues to a high level of customer satisfaction
- Attend training events as the need arises to ensure skills are maintained, up-to-date and relevant for maximum benefit to the customer
- Attend relevant industry scientific meetings and conferences

**Pipeline and Opportunity Management**
- Maintain an accurate opportunity funnel for all assigned product, including closure dates and completed sales process (stakeholders engaged, next steps, competition etc)
- Maintain a forecast for the assigned product lines on a monthly basis,

**Minimum Requirements/Qualifications**:
**Education**:

- University degree or equivalent tertiary level industry qualification

**Experience**:

- 3-5 years’ experience in a food, pharmaceutical or consulting laboratory or commercial experience in a diagnostic instrument setting.
- Previous experience in capital equipment and reagent sales in Microbiology and/or other similar fields is highly regarded
- Technical understanding of markets, particularly within food, consulting or pharmaceutical laboratory settings
- Strong understanding of the Sales process with proven track record to achieve results
- Experience working with Microsoft Office Suite
- Experience working with a CRM system

**Skills & Attributes**:

- Highly motivated and resourceful individual who is driven by results
- Ability to work autonomously and to position creative solutions
- History of outstanding customer engagement is crucial
- A solution-focused individual able to prioritise time and effort to deliver beyond customer expectations
- An ability to think strategically and the ability to transform strategy into implemented tasks
- Excellent numeracy, literacy and verbal communication skills with a fastidious attention to detail
- Strong interpersonal skills with an ability to prioritise based on key result areas, to lead time optimally and meet agreed deadlines
- An initiative taker who has a hard-working, energetic and positive attitude

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