Service Centre Manager/automotive
4 months ago
Service Centre Manager/Automotive
RAC Auto services has an opportunity for a Service Centre Manager with experience in the automotive industry to join the Auto Services Tean in Morley.
Reporting to the Operations Manager - Auto Services, you will lead and support the team through daily operations to deliver quality services and repairs to members and motorists.
**What can we offer you?**
- A competitive base salary plus super
- Lucrative quarterly incentive structure
- A yearly travel allowance up to $5000.00
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- In-house Health and Wellness programs and Platinum WorkSafe Certification
- Ongoing development and career progression opportunities
- WA's most active social club with regular events and discounts for retail partners, discounted event tickets and member only activities
**What will you be doing?**
Leading and developing a high performing team of automotive professionals, you will manage and overall operational performance of the automotive centre in line with the Auto Services strategic plan.
**Responsibilities include:
- Ownership of the Centre's key performance indicators, including revenue, profitability, quality assurance, compliance management
- Management and monitoring of health, safety and environment compliance
- Performance planning and management of staff in accordance with RAC policies and procedures
- Providing customer and member service excellence
- Optimisation and growth of the existing client base
- Review, recommend and implement operational improvements to ensure efficient operations
- Inventory/stock/equipment management
- Escalation points for customer feedback
- Participation in retention, recruitment and selection activities
**What are we looking for in you?**
You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:
- A sound level of sales and business acumen
- Proven experience in growing an existing client base
- A high level of both written and verbal communication and relationship management skills
- Strong problem solving, conflict resolution and decision-making skills
- Well-developed organisational and planning skills, along with an ability to multi-task
- Experience coaching and developing staff and creating a highly engaged work culture
**Next Steps?**
If you're ready to choose RAC Auto Services - click on the **''** button
If you want to know more, please contact **Lorretta Jackson, Talent Acquisition Partner (Motoring and Home Services) via (08) 9436 4356.**
**Supporting Diversity & Inclusion**
LI-LJ1
Job ID JR103667
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