Service Centre Manager

5 months ago

Sydney, Australia RAC Full time

Service Centre Manager

RAC Auto Services has an opportunity for a Service Centre Manager with experience in the automotive industry to join the Auto Services Team in Morley.

Reporting to the Operations Manager - Auto Services, you will lead and support the team through daily operations to deliver quality services and repairs to members and motorists.

**What can we offer you?**
- A competitive base salary plus super
- Lucrative quarterly incentive structure
- A yearly travel allowances up to $5000.00
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- In-house Health and Wellness programs and Platinum WorkSafe Certification
- Ongoing development and career progression opportunities
- WA's most active social club with regular events and discounts for retail partners, discounted event tickets and member only activities

**What will you be doing?**
Leading and developing a high performing team of automotive professionals, you will manage and overall operational performance of the automotive centre in line with the Auto Services strategic plan.

**Responsibilities include:
- Ownership of the Centre's key performance indicators, including revenue, profitability, quality assurance, compliance management
- Management and monitoring of health, safety and environment compliance
- Performance planning and management of staff in accordance with RAC policies and procedures
- Providing customer and member service excellence
- Optimisation and growth of the existing client base
- Review, recommend and implement operational improvements to ensure efficient operations
- Inventory/stock/equipment management
- Escalation points for customer feedback
- Participation in retention, recruitment and selection activities

**What are we looking for in you?**
You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:

- A sound level of sales and business acumen
- Proven experience in growing an existing client base
- A high level of both written and verbal communication and relationship management skills
- Strong problem solving, conflict resolution and decision-making skills
- Well-developed organisational and planning skills, along with an ability to multi-task
- Experience coaching and developing staff and creating a highly engaged work culture

**Next steps?**
If you're ready to choose RAC Auto Services - click on the **''** button

**Supporting Diversity & Inclusion**

LI-LJ1

Job ID JR103803

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