Retail Centre Manager

3 months ago

Sydney, Australia Inchcape Full time

Are you passionate about delivering exceptional customer experiences? At Inchcape, we are seeking a dynamic Retail Centre Manager to join our team and lead, coach and motivate the instore Customer Experience team to deliver an exceptional customer journey.

**About Us**

At Trivett Automotive Retail, we're dedicated to being the most customer-centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you’re eager to develop your skills in a dynamic environment, we want you on our team

By joining Trivett you are joining Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better.

**About the role**

As a **Retail Centre Manager**, you will lead, coach, and motivate the in-store Customer Experience team to deliver exceptional customer journeys, achieve sales performance, and meet P&L targets.

Reporting into the Sales Operations Manager, your duties and responsibilities will include but are not limited to the following:

- Manage site P&L performance, ensuring KPIs and customer experience goals are met.
- Oversee the entire customer journey, ensuring seamless and flexible vehicle delivery experiences.
- Collaborate with Stock Control to maintain balanced inventory and meet customer specifications.
- Monitor F&I performance, compliance, and provide end-to-end finance support.
- Ensure the site is operational, well-presented, and compliant with HSE and OEM policies.
- Lead, coach, and mentor the Customer Experience team to achieve performance and engagement goals.
- Manage recruitment, onboarding, performance development, and ensure compliance with training programs. Ensure adherence to retail business processes and legally compliant practices across the team

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below, and you can visit our website to find out more.
- **Thorough and ongoing training**_ _**provided to support you in all aspects of your role.
- **Career and development opportunities** - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- **Supportive team environment** - We foster a positive and supportive team culture and thrive on working well together.
- **Enjoy more time doing that you love** with **additional days off** including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Access to our **employee benefits program** including company car rental program and discounts on vehicle purchases, plus many more

**About you**

To be successful in the role, you will have:

- The ability to work Saturdays
- Minimum of 3 years’ management experience within a sales environment, with a proven track record of achieving P&L targets.
- Demonstrated success in leading, coaching, and developing teams to meet performance and customer satisfaction goals.
- Strong communication skills, both written and verbal, with the ability to multitask and manage competing priorities.
- Excellent customer focus and attention to detail, ensuring high-quality service delivery.
- Strong leadership abilities with a focus on team development, performance management, and upholding company values.
- Previous experience in the automotive industry (retail or distribution) - desirable
- Experience in Finance & Insurance (F&I) - desirable
- Familiarity with Salesforce or similar CRM platforms - desirable
- Valid driver’s license.

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